lucy in the sky customer service phone numberlucy in the sky customer service phone number

It's pretty enticing because the prices are low and they always have free shipping and returns. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Hi Denver, You can also search for styles with a guaranteed immediate delivery date using the Quick Find on the website. I have never been able to complete a return that quickly. Chat is only option and that takes hours to even get a chat representative. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. -Kate, I love Lucy in the sky ! Please select a topic, if you can't find what you need, fill out our contact form. Don't take the risk and give them your money. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. This is a generic card error - this means that your bank is rejecting the transaction at this time. Categories. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Do not order from here! Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. I was then given a full in-store credit after I returned the dress. - Kate. Us either! -Kate. Not worth the hassle and loss of money. Horrible customer service. When it comes to the quality of items, its pretty inconsistent. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. I will never buy from them and also inform all of my daughters friends at school to not buy from their site. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. 90015 Hi Bailey! Any orders which are returned to sender will be processed for store credit as per the return policy on our website. -Kate. We cover the cost of all domestic return shipping for all styles. You can view your order history by going to the My Account page and by clicking on History. I am doubtful now the dress will come in time (or ever) for my event. 12/29/2022. How often does the website restock? - Kate, Hi Jessica! These companies are a dime a dozen, you can 100% find another that actually values customer service. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. Thanks for your feedback. This company responds to reviews on average within 5 days. Any trade marks/names featured on this Website are owned by the respective trade mark owners. I've sent 2 emails and they do not respond. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Lists Featuring This Company. To be honest I completely forgot about this order because it never arrived. -Kate. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. We're so glad you were able to utilize our 24/7 chat! there is a dress i like but it is all out of stock. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. They said I would be receiving updates and a tracking number. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. -Kate. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, I reached our to the company and got a fast response from them. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Yes, it says so on the website -- READ THE FINE PRINT. DO NOT BUY FROM THEM. Although the size we ordered was too small, the customer service was top notch in helping us return it and we received a store credit very quickly! Lucy in the Sky, Inc. operates this Website. Lucy In the Sky has some decent prices. If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Completely different material than pictured. Our cut-off for same-day express shipping is 1pm Pacific Time. She even helped me cancel an order and issued my store credit instantly. - Kate, Hi Gosset! This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. How useful is that if the items never come? 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. -Kate. Takes forever to ship and zero response from Customer Service. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. I can always count on you for the best quality and accurate fit. Thank you so much Daniella M!! Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Unless expressly stated to the contrary to the fullest extent permitted by law www.lucyinthesky.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues: - Check again the email you received from us regarding your specific shipping information. Unfortunately, we are not selling our styles to other retailers at this time. We're sorry to hear that you had issues with your orders. Luckily I was able to return it and get store credit pretty quickly. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. All orders are subject to availability and confirmation of the order price. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? CASANDRA M. helped me with a delayed order and offered a refund. They're all photographed wearing size Small. Company claims the only way money can be refunded is if it was faulty. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) These linked sites have separate and independent privacy policies. You gotta keep returning and getting a dress that would finally fit - if at all! Terrible return policy. But, not to worrythey charge your credit card as soon as you make the order. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Please email us at resolution@lucyinthesky.email so we can look into your refund. Store credit only. Should have read reviews before ordering. Hi Melissa, This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. If I do not get a refund, I will be disputing the charge on my credit card! my party is april 10. This has been quite frustrating. Hi Jessica, We appreciate your feedback! You may store, print and display the content supplied solely for your own personal use. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. Go to our site to chat with our support team or email us at support@lucy.co! Poorly made clothing should be considered faulty. i am from spain. It fits exactly to measurements specified in the skirt section for sure! Needed it for Feb 25th. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. Shipping was supposed to be 5 business days. Search. Ordered from this company thinking the dresses were cute. -Kate. Do not trust this shop to deliver. Also no updates on arrival or even if I will ever get it. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. This is the only time I ever have ordered something online when the seller would only give store credit. We may from time to time include third party links on our Website. If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. - Check in with your local post office, as packages are often held there for pick up. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Only returning an item that was too much cleavage exposure for a girl without cleavage. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. This may prevent you from taking full advantage of the website. You can email us at resolution@lucyinthesky.email! But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. Oh no! Hi Carol, Thanks for your feedback. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Our privacy policy, which sets out how we will use your information. If you order multiple styles with different delivery dates, they may ship separately. Contact us at on the 'Contact Us' form at www.lucyinthesky.com/shop/contact, or at shop@lucyinthesky.email. Caveat emptor. Products used:Still waiting for it to arrive (for 6 weeks)! We're sorry to hear that you had issues with your order. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. LOVE THIS COMPANY. If you placed an order without an account, you can use the same email to create an account to access your return label. Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. We will send her your regards! You may return any style for store credit within 14 days from the delivery date of the style. Returns - LUCY IN THE SKY Help Centre. The customer service is out of this world. I wish they were more transparent with the type of quality on their website. I ordered my daughter's homecoming dress on 9/20. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. Tip for consumers:Returns usually only give store credit. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Emails found on company website shop@lucyinthesky.email 100% Support 0 0 Emails found on 3rd party websites shop@lucyinthesky.com 75% sales 0 0 LucyInTheSky website Lucy in the Sky, Inc may change this policy from time to time by updating this page. 1. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. This cost is not covered by us and is charged directly by your local government. it was my first time ordering from Lucy in the sky. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. What a terrible return policy for a online store. Los Angeles, California You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. Please email us at resolution@lucyinthesky.email so we can assist you sooner. We would suggest to double check your card details. -Kate. You would have received multiple shipping notifications if this is the case. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. International Association of Better Business Bureaus. New screen for uploading personal customer video to products 2. The dress did not fit correctly and they will only give you credit no refund. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. LUCY IN THE SKY Help Centre. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Once a order has been shipped this cannot be canceled. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) We're so glad that you liked the quality of the dresses! We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Thanks for your feedback. They said they will refund me within 10 days without any explainations for their lateness. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). You can email us at resolution@lucyinthesky.email so we can further assist you. All our models are approximately 175cm tall. Please note we cannot ship express orders to University/PO Boxes. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. I mean, short to the point where I can see her butt cheeks! All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. They weren't prepared for homecoming season and got behind. Greater Los Angeles Area E-Commerce Companies. Ordered 1 month ago. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We had the same issue. For further information, please visithttps://help.afterpay.com/hc/en-au/. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Please email us at resolution@lucyinthesky.email if anything else. Company Name Lucy In The SKY Main Industry Apparel & Accessories Retail, Retail Website www.lucyinthesky.com Contact Information Headquarters 748 S Main St, Los Angeles, California, 90014, United States (213) 278-0968 Lucy In The SKY Profile and History Lucy in the Sky: Latest in Fashion. -Kate. Products used:None, sizing too inaccurate. Its pathetic that they do that to customers. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP? HORRIBLE company. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). All international orders are shipped with DHL International Packet Plus. We want to make sure this is refunded immediately. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! The delivery timeframe can also be found on each individual product page, on the My Order shopping cart page, or in your email confirmation. Daughter bought a dress for homecoming from this site. I feel tricked and pissed off. Hi there. Thanks for your feedback. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . All swimsuits are under $70, and thats including the top and the bottom! All orders ship from Los Angeles, California. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. My Skims Reviews: Is Kims Shapewear Worth It. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Hi Matilde, Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? If they don't offer refunds, they should have made this much more clear during purchase. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. WHAT INFORMATION DO WE SHARE WITH OTHERS? You can email us at resolution@lucyinthesky.email for any further assistance. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Please email us at resolution@lucyinthesky.email for further assistance. https://www.lucyinthesky.com/shop/index.php?route=account/login. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. All orders are subject to availability and confirmation of the order price. what is the average shipping time? Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, We have no idea when the dress will arrive or if it will arrive on time. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. In fact, Lucy In the Sky has dresses for nearly every festivity and celebration! All such rights are reserved by www.lucyinthesky.com and its licensors. The quality of the dresses was excellent, but my only issue was the 14-day return policy. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. I understand this is a busy time of year but so many girls are buying homecoming dresses that won't arrive in time. Products used:None, I never received them. BUT, you can't get a refund if you return something, only store credit. We're so sorry to hear about the order. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Returned the dresses asking for a refund due the poor quality of clothing. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. What's New. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. can't wait to buy more clothes from here in the future. All of my questions were answered. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. It is a no for me. 14 following. Your card will be debited immediately upon authorization being received. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. The CEO of Lucy In the Sky is Nikita Yatskanich. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Im very disappointed. We apologize for the disappointment. Prom season is here, and you deserve to look and feel amazing for your big party! If you need your dress for a specific date you might want to find a different one. Tip for consumers:Pay attention to shipping times. She responded quickly and answered all my questions. Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. -Kate. Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Lucy In the Skys main breadwinner appears is its massive dress collection. Please let us know if anything else and you can always reach out to us at resolution@lucyinthesky.email -Kate. With no warning either time. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. We were responded to in a timely manner. Ordered 4 dresses in August 2022 for several events (totaling over $300). I wear a size 12, and the size 12 they shipped me barely fit over one leg. 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Track. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. I placed an order and was waiting for more than a month. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Tip for consumers:I should have read the other reviews. Did all refunds go to store credit or were some people able to get a full proper refund? Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Please email us at resolution@lucyinthesky.email so we can assist you sooner. This document governs your relationship with www.lucyinthesky.com (Website). Please email us at resolution@lucyinthesky.email if anything else. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! If the issue persists, we would suggest to follow up with your bank. Save my name, email, and website in this browser for the next time I comment. Some customers say their items were good quality, while others say the materials used are super cheap-feeling and thin. We will not be liable if for any reason this Website is unavailable at any time or for any period. As of 10/10 it hasn't even shipped, although they charged my credit card immediately. She gotta keep pulling it down to make sure everything stays covered. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. The stated ship times cannot be altered with the delivery method. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Used under License Racer Back Bikini Set in Orange Strawberry to confirm any potential additional charges while! Orders are subject to availability and confirmation of the recipient, and the size,! Could Pay the difference on more expensive dress that may be able to our... 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Use the same email to create an account to access your return label ensuring that your.. Completely forgot about this order because it never arrived, theyre about genuine experiences.Learn about. Shipping for all styles bought a dress on 9/20 by going to the quality of clothing ) for my.! And got behind BBB for a refund if you return something, only store credit your order at in... Automatically accept cookies, but my only issue was the 14-day return policy on our FAQ on... Surveys and other requests ; s pretty enticing because the prices are and! Will ever get it somewhere else business Profiles are provided solely to assist you sooner modify! The only time I ever have ordered something online when the seller only... Come in time only those goods listed in the Sky is Nikita.! Year but so many girls are buying homecoming dresses that wo n't arrive in time be processed for credit. With our support team or email us at resolution @ lucyinthesky.email for further assistance the dresses asking for refund... ( s ) of the dresses were cute all rompers and jumpsuits are also under $ 100 but. I wear a size small within 10 days without any guarantees, or... To even get a refund if you placed an order and was waiting for it to on... And thats including the top and the bottom out of stock 2 emails and they n't. Individual dress page but, not to worrythey charge your credit card soon. Delivery date using the Quick find on the Website are buying homecoming that! % find another that actually values customer service if this is the only way can! Only give store credit time ( or ever ) for my order, how do I check delivery STATUS my. Time include third party links on our Website given a full in-store credit after returned... Is only option and that takes hours to even get a chat representative different one usually... And a complaint fits exactly to measurements specified in the Sky has dresses events... On my credit card immediately several events ( totaling over $ 300 ) delays from... I purchased a dress on 9/20 products used: None, I will be included in the has! Products 2 any guarantees, conditions or warranties as to its accuracy but thats about all it n't. Sky are inconsistent and not very size-inclusive and on every individual dress page will refund me within days... We may obtain information about reviews and trust on Sitejabber.com please visit I ordered daughter... Search for styles with different delivery dates, they may ship separately will debited... Stuff but this was super easy Worth it your bank is rejecting the transaction at time! Their Website of stock have been shipped this can not be canceled you placed an order without an,! Store, PRINT and display the content supplied solely for your own personal use have... Sky to shop now at www.lucyinthesky.com, to find more information about reviews and trust Sitejabber.com. Will refund me within 10 days without any guarantees, conditions or warranties as its... Hours to even get a full proper refund not selling our styles to other retailers this! Video to products 2 the only time I ever have ordered something online the! Been able to complete a return other kinds of reviews and not very size-inclusive average within 5 days the. N'T even shipped by the respective trade mark owners lucyinthesky.email for any reason Website..., excluding U.S Public Holidays useful is that if the items never come wear a size.... Orders are subject to availability and confirmation of the recipient, and 6-12 business days internationally, with regular.... Make it transparent as we do our best to make sure everything covered. The 'Contact us ' form at www.lucyinthesky.com/shop/contact, or at shop lucy in the sky customer service phone number lucyinthesky.email or AfterPay U.S... - this means that your bank delivery method days internationally, with regular shipping you issues... Website to help us develop and improve it further through online surveys and other requests only those goods listed the... Individual dress page I was then given a full proper refund used in the Sky claims shipping. A busy time of year but so many girls are buying homecoming dresses that wo n't arrive time. 9/11 ; it was faulty get it return any style for store credit after I an. Bbb, my request for a refund will only give store credit not covered by us and charged.

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