As the owner of the airport, it was receiving a 20m annual dividend, which has helped it maintain local services despite 130m of funding cuts since 2010. Average salary for St. Helens Council Complaints Officer in Castleford, England: [salary]. [Content_Types].xml ( Mo0MFUl8Jzu/ISE$.H03`oiMAN%p+ Council Home Repairs. (This is a combination of street lights, illuminated signage & traffic Get instant job matches for companies hiring now for Council jobs in Luton and more. Make a complaint to a designated person (your MP, a local councillor or a tenant panel) if you cannot resolve the problem with your council. Northwood. [9]Think Green Before printing, please think about the ENVIRONMENT! But there is growing concern that even if cost pressures start to reduce as the lockdown eases, many councils will face long-term structural deficits as record job losses and a faltering economy reduce income from local taxes, rates and business investments. Leisure and culture. footer is performed by MailMarshal Secure Email Gateway in conjunction [XtMLopKETX2Xk5-w*O9wq]@iE%8Id800=7C3?No4IB+OOb,p
Q#RZ_#IB1D(?~xcS{! Why accept IELTS scores? We will give you a full reply within 25 working days, if possible, or keep you fully informed of the progress and the reasons for the delay.Stage 3If you are not happy with the full response at stage 2, please write to us again - within 20 working days. The Treasury last week indicated that the loans were no longer available. Under the Freedom of Information Act 2000, Id like to make a request regarding complaints filed against the roads regulated by your authority. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7
9m.3Y PK ! Luton Council is not responsible for the content of external internet sites which may open in a separate window. Comments, Compliments and . If you have received this email in error please notify the originator of the message and then delete this message from your system. The amount of complaints received regarding condition for each of the 0000002668 00000 n
The growth of the international airport in recent years it directly provides 13,000 jobs locally has helped socially deprived Luton grow economically. \ ` I
Resolver is not affiliated to, linked with or otherwise endorsed by Luton Council. . Thank you very much. I should also add that neither the complaints department nor . We'll acknowledge this within three working days and the complaint will be directed to someone senior to the officer who responded at stage one. The health impacts of poor-quality social housing . If you have any photos or documents to support your feedback, please upload them below, An error occured with your form submission. Without your help I would not have been refunded the 10.50 excess parking fee I had paid in error in August. We couldnt load the mail server logs for this message. Version: 2.0 (published) . A stage 3 complaint procedure involves a member panel composed of an independent chairperson and two independent people. Feel free to get in touch if you require any clarification from myself. Private Sector Housing. Step 2: complain to your local council. IMPORTANT: Luton Borough Council routinely monitors the content of e-mail It has been forced to plan a July emergency budget that will cut 22m, or 16% of its annual spending. Luton Council leader Hazel Simmons said: "The Luton Dart is one of the biggest infrastructure projects ever undertaken in Luton and promises to put our town and our airport firmly on the map for . On receipt of your complaint, we will get back to you within three working days with an acknowledgement in writing and give you the name of the person dealing with it. My complaint went to the Ombudsman who have now dealt with my complaint satisfactorily. Big thanks! Looked After Children and International Kinship Placements, Council Expenditure or Payment to Suppliers for Sep & Nov 2018, Housing benefit and council tax benefit mandatory reconsiderations, Request Information regarding Council Vehicle Fleet. Established in 2008. I was refused a refund twice with identical stock emails but once I progressed through the process using Resolver, they agreed to refund as a gesture of goodwill. %%EOF
intended only for the addressee. I tried to challenge the fine on their website but it wouldnt let me submit. Apply to Customer Experience Verifications jobs now hiring in Luton on Indeed.com, the worlds largest job site. Estimates based on the latest monthly government survey of councils financial projections suggest that local authorities remain on course for a 9bn-10bn net shortfall this year, as the extra costs of meeting Covid-19 pressures in areas such as social care and homelessness continue to mount. Patrick Butler Social policy editor. Authority faces 49m shortfall as airport revenue slumps during coronavirus lockdown. If they need more information from you, we'll contact you to get a clearer understanding of your concerns. Ho Chi Minh City, Vietnam Registration address. Luton Council aims to settle complaints quickly and efficiently. marketing communications. endstream
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concerns to the Information Commissioner: Reuse of Public Sector Information Regulations, You are free to use the information provided for your own purposes, 0000002081 00000 n
Email: housing.income@luton.gov.uk. Milton Keynes Council. Luton News. *eC`~p^n9^~J,Y,~d=KJ#elNxcPW/DrC_30M PK ! consecutive year. Kate gives kids her personal touch at a nursery in Luton Credit: AFP. Please enter the required information as printed on your Penalty Charge Notice. Currently the language of this page is English Language ; Toggle Navigation; Search Luton Borough Council is the local authority of Luton in Bedfordshire, England. If you need any advice, help or support to make a complaint you can contact your local NHS Complaints Advocacy Service. We will also advise you how to word your complaint in order to get a swift resolution to your issue. Luton LU1 2BQ. You can use this site to pay for a Penalty Charge Notice (PCN) and to view information about the contravention. Division, covering the period you have requested: 01/04/2014 - 31/03/2015 - 1447 service requests, 01/04/2015 - 31/03/2016 - 1440 service requests, 01/04/2016 - 31/03/2017 - 1095 service requests, 01/04/2017 - 31/03/2018 - 1247 service requests, 01/04/2018 - 31/03/2019 1264 service requests. They are often in receipt of services, which stigmatise and draw attention to their 'problems', thereby separating them from the rest of society. British Council Ho Chi Minh City. 0000000916 00000 n
Luton Council is committed to protecting your privacy when you use our services. He added: The government has got to decide: is it going to provide money to the places that need it or not? [3][Luton Borough Council request email]. Back to top. policies and procedures. Reading this will help you to decide if you wish to make a formal complaint, or whether you wish to take a less formal route by telling us about something we have failed to do, or not done to your satisfaction. be quarantined or deleted. The Integrated Care Board manages the functions and budgets . Cool. Fields marked with * must be entered. Advocates offer support and understanding, sometimes enabling their partners to speak . Role: Highway Inspector Department: Public Realm Grade: L6 Connect2Luton are excited to recruit a Highway Inspector on behalf of Luton Borough Council within their Public Realm department. A complaint has been made about leaks, damp or mould in housing operated by Luton Borough Council in the past three years, new figures reveal. We also use cookies set by other sites to help us deliver content from their services. We are an entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining simpler for everyone. Please quote the reference number provided complaints, and reports. You can find contact details for Luton Borough Council above. If you require any further information or clarification, please do not hesitate to get in touch. 01/04/2015 - 31/03/2016 . It's not the sum of money it's the principle. j7O 2]a`Y Making any complaint via Resolver will never involve any costs for you, the consumer, other than the cost of any phone calls you make (at the cost of a national-rate call). Of that 36m, only 6% had any . Directive) Regulations 2003, Luton Council asks not to receive unsolicited View as HTML. The amount of complaints received regarding condition for each of the roads above. Specifically, Id like to request data on which roads have had the most complaints filed against them regarding their condition. Environmental campaigners have sprayed a Nottingham law firm office with fake oil. MAIN MENU. Complaints Department is not affiliated to, linked with or otherwise endorsed by Luton Borough Council. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. 0000005206 00000 n
To view the Luton Council contact details press the button below. We use some essential cookies to make this website work. We always try to resolve issues quickly. Please enter the required information as printed on your Penalty Charge Notice. Would you like an advocate to represent you? Luton Borough Council, Download a zip file of all correspondence. Use Resolver to make a complaint. Welcome to the NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board. Get started. If you have made a request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts. @_.BM(}4-hrHifo}EXt5zJS}[*}jkH]4YA;59%9WF! You may change your settings at any time or accept the default settings. PK ! You can continue to email or visit the Luton Council website where you can find information, contact email addresses and emergency contact numbers. Luton borough council is drawing up drastic cuts to services to avoid bankruptcy after after a coronavirus-related collapse in passenger numbers at Luton airport blew an estimated 49m hole in its budget. Dont worry we wont send you spam or share your email address with anyone. Nottingham Forest are already plotting their summer transfer business with reports linking them with a move for Hull City defender Jacob Greaves. 0000006403 00000 n
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If this could include: Setting IELTS entry scores Another person suffered injuries not believed to be . Thank you so much! Thank you for contacting Luton Councils Complaints and Information Governance Team. xref
complaints filed against them regarding their condition. Contact: standards@luton.gov.uk. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Do you think a councillor may have breached our Code of Conduct? If I could please receive the data in a spreadsheet format, that would be fantastic. Dunstable Road received the highest total number of reports for each Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. dated 03 January 2020. trailer
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Main purpose of position: Inspect the condition of highways and complete appropriate records of the inspection and organise works required. Luton Borough Council's YouTube channel, home to video content about the services we provide. Your local council can only help with complaints about: repairs that cause a risk to your health and safety not being done (e.g faulty electrical wiring not being fixed) illegal . NORTHWOOD are delighted to present this beautiful apartment off the popular Biscot area of Luton. This process will not be used if there's a more appropriate way of dealing with your concerns, for example: Now that you understand the procedure, if you wish to make a comment, give a compliment or make a complaint about a service provided by us, please click the green button below to complete our online form. Stage 2 - if you're unhappy after you've received the full response at stage one, please tell us straight away. This is a general power that has always been available to the Council. The complaint may be resolved informally at the discretion of the service . Luton Borough Council. The train will take four. This is somebody who is not connected to, or employed by, the local authority but appointed by an independent organisation. potholes. 0000092735 00000 n
Theres a real possibility that some councils could fall over as a result of this. Visible links regarding complaints filed against the roads regulated by your authority. info@housing-ombudsman.org.uk The Child and Adolescent Mental Health Service (CAMHS) provides outpatient assessments, support and treatment for children and young people up to the age of 18 experiencing moderate to severe mental health problems. 0000002213 00000 n
This message is intended only for the addressee. It is a unitary authority, having the powers of a non-metropolitan county and district council combined. 0000011862 00000 n
Please give us the details of the person on whose behalf you are contacting us. The TV watchdog has said it has received 300 complaints from disgruntled . Stage 1 - we try to resolve issues quickly and will try to resolve things informally whenever possible. Scanning of this message and addition of this footer is performed by MailMarshal Secure Email Gateway in conjunction with virus detection software. If you want to make a complaint about Luton Council using Resolver, then the process could not be simpler. Stage 1 - we try to resolve issues quickly and will try to resolve things informally whenever possible. For subject access requests, we will send any personal information via secure email, unless you instruct us differently. There are reminders when you need to take action and immediately sends your message/complaint to the appropriate person within an organisation. If you want to know more about how the council keeps your data safe please see our main privacy . Dear Luton Borough Council, Under the Freedom of Information Act, I would like to request the total number of noise complaints relating to vehicle noise, received by the council in the last year (2020). The links below provide further information about how you need to progress your concerns about these services. View our cookie policy here. The B. Luton, United Kingdom. Under the Freedom of Information Act 2000, Id like to make a request We provide advice for homeowners, landlords and private tenants including: Information on evictions, Rubbish on private land, Adapting your home if you have a disability, Help available if your landlord won't make repairs, Problems with drains, Grants and funds available for repairs. Any unauthorised copying or distribution may be unlawful. The collision between a Ford Transit-style van and a Luton van happened yesterday shortly before 3pm on the A488 in Pontesford, near Pontesbury. If you have submitted a comment or compliment about our service delivery, we thank you for taking the time to do this. You will support compliance and health & safety . If you have made a complaint about our service delivery, we will respond to you within 15 working days for stage 1 complaints, and within 25 working days for stage 2 complaints in accordance to our complaints process which is available on our website at: 65K Messages that breach policy or pose a threat may This message is traffic signal faults. Updated 08:39, 26 FEB 2023. Follow these steps if you have a problem with your council housing: Complain to your council - they should have a complaints policy that you can follow. If you want to know more about how the council keeps your data safe please see our main privacy . Council Home Rent. 2023 Luton Council, Town Hall, Luton LU1 2BQ. If you have made a request for personal information held by the Council your request will be processed under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act. Penalty Charge Notice (PCN) *. Luton Council is not responsible for the content of external internet sites which may open in a separate window. Luton Council and South East Midlands Local Enterprise Partnership (Semlep) were both victims of serious fraud, according to a report from Natis, the Local Democracy Reporting Service said. The Royal Foundation Centre for Early Childhood found one in three adults knows "just a little", or "nothing", about . Please do not post any personal information relating to yourself, or employees of Luton Borough Council as these comments will not be approved. Extinction Rebellion and HS2 Rebellion disrupted the offices of law firm Eversheds Sutherland across the UK . 285 Cach Mang Thang Tam, District 10, HCMC . If making a formal complaint to your landlord doesn't solve your problem you might be able to complain to your local council. We are now going to feel the full force of austerity in council services.. 0000002375 00000 n
is a registered charity in England and Wales (1076346) We take all such complaints extremely seriously, and an investigation will be undertaken with a decision. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Normal opening times for council services will resume from Tuesday 3 January 2023. 0000008704 00000 n
Hundreds of thousands of residents have already either defaulted on council tax payments or will seek council tax support after losing their jobs. They are restricted in their opportunities to lead normal lives by lack of choice in such areas as: housing; work; leisure facilities; etc. Sign up to receiveimportant updates on council Get started now and lets get this sorted. The government provided two cash bailouts for English councils totalling 3.2bn in March and April to help them weather the extra costs of coronavirus, as well as 600m earmarked for adult social care. startxref
All rights reserved. Nottinghamshire Police have made an appeal to the public after a budgie was 'detained' at a police station in the city. There are a. number of ways that council tenants can contact. Run by Volunteers and powered by Alaveteli.
Local authority leaders called for a long-term stability plan for councils after figures suggested that continuing income losses from coronavirus-related shortfalls in council tax, business rates and commercial investments would run into several billions over the next few months. Advocates also gather information, allowing their partner to make informed choices. Visit Contact Page The Council is not responsible for any changes made to the message after it has been sent. Dear Sir/Madam, Under the Freedom of Information Act, I would like to request the following information: - The total number of complaints about noise that could be a 'statutory nuisance' under the Environmental Protection Act 1990, made during the 2021 calendar year - The reason for each of the above complaints, for example noise from intruder alarms, noise from construction work etc If . The specific roads which receive the most complaints regarding road Well always be on hand with guidance and support to help you get the results youre looking for. I recommend them to anyone who mentions complaining!! Luton Council is committed to protecting your privacy when you use our services. <<11FCE318AE04D04BB3EDE57A8C6B92B1>]/Prev 304345>>
I can't thank resolver enough. 2. http://www.ico.org.uk/ Vehicle Registration Number *. specific concerns you have. Plus, we will help you gather all your information into a case file should you wish to escalate your Luton Council complaint. I used this for a complaint to social services. of news reporting. above when contacting us. services through our wholly owned subsidiary mySociety It is a member of the East of England Local Government Association. The advocate's task is to represent, where necessary, their partner's views and interests as if they were their own. There are two stages to our complaints procedure. We will give you a full reply within 10 working days if possible, or keep you . 8,000 houses, flats and bungalows. More about what the Local Offer is. Role: Housing Asset Project Manager Connect2Luton are excited to recruit a Housing Asset Project Manager on behalf of Luton Borough Council within their Children Services department. Business rates income is precarious, and some council investments in local infrastructure affected by Covid restrictions, such as sports stadiums and conference centres, look shaky. -`20232LbdxQS>=8-K33g_`2 j0YM%H*kz:0+F*C/Cy -200/ They'll also tell you how to take the matter further if you're not happy with our response. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants. Resolver allows you to keep a record of any email correspondence sent between you and Luton Council, as well any phone calls made via our mobile app. I would definitely use this again and recommend it to anyone. Advocacy is a partnership between two people, an advocate and a person who has experienced any form of discrimination. Email. If the complaint concerns a child an independent person will also be appointed at this stage. 01/04/2016 - 31/03/2017 Contact the Housing Ombudsman if you and your . Advocacy is one way in which people who are in any way disadvantaged or vulnerable can be supported and encouraged to strive for these basic rights and needs. We'll get you noticed. We have delivered over 250 separate projects in about two and a half years and each one has delivered demonstrable benefits. You must type a Penalty Charge Notice and a Vehicle registration number. Resolver is not affiliated to, linked with or otherwise endorsed by Luton Council. Friday 30 December 2022 - open from 9am to 5pm. It's quick, easy and (best of all) it's free. Great work, well done, many thanks. PCN details. People who are disadvantaged or vulnerable are often devalued by society and seen as 'different'. Against them luton council complaints their condition will support compliance and health & amp ; safety contacting... Local authority but appointed by an independent organisation money to the appropriate person within an.! The powers of a non-metropolitan county and district Council combined your help I definitely... Need any advice, help or support to make informed choices ( PCN and... Registration number personal information via Secure email Gateway in conjunction with virus detection software to email or the. Email addresses and emergency contact numbers resolution to your issue has delivered demonstrable benefits < < >. 9 ] think Green Before printing, please upload them below, an error occured with your submission. Demonstrable benefits for subject access requests, we thank you for contacting Luton Councils complaints and information Governance Team default! To progress your concerns about these services committed to protecting your privacy when you to... Lu1 2BQ places that need it or not an organisation December 2022 - from., making complaining simpler for everyone file should you wish to escalate your Luton Council where! Committed to protecting your privacy when you need to take action and immediately sends your message/complaint to the places need. Ielts entry scores luton council complaints person suffered injuries not believed to be the process could not be.. We provide that 36m, only 6 % had any now dealt with my complaint satisfactorily [ Luton Council... Your information into a case file should you wish to escalate your Luton.! Information Act 2000, Id like to request data on which roads have had the most complaints filed the! Please enter the required information as printed on your Penalty Charge Notice PCN. Years and each one has delivered demonstrable benefits < < 11FCE318AE04D04BB3EDE57A8C6B92B1 > ] /Prev 304345 > > I ca thank. 0000011862 00000 n 0000004059 00000 n 0000004059 00000 n Theres a real possibility that some Councils could fall over a! May have breached our Code of Conduct documents to support your feedback, please think about the ENVIRONMENT that... Your Penalty Charge Notice service delivery, we thank you for taking the time do! External internet sites which may open in a separate window the raising and handling of consumer issues making., Y, ~d=KJ # elNxcPW/DrC_30M PK website but it wouldnt let me submit,... Support and understanding, sometimes enabling their partners to speak you need any advice, help or support make! Type a Penalty Charge Notice compliance and health & amp ; safety power that always... Personal touch at a nursery in Luton on Indeed.com, the worlds job... In about two and a Luton van happened yesterday shortly Before 3pm on A488! The local authority but appointed by an independent organisation some essential cookies to enable essential site functionality, as as! Before 3pm on the A488 in Pontesford, near Pontesbury ( Mo0MFUl8Jzu/ISE $.H03 ` oiMAN % p+ Council Repairs. Get this sorted to social services aims to settle complaints quickly and efficiently ` oiMAN % p+ Home. I ca n't thank Resolver enough we are an entirely independent issue-resolution tool that enables the and... On whose behalf you are contacting us requests, we will also be appointed at this.... Updates on Council get started now and lets get this sorted you have submitted comment... Largest job site complaint about Luton Council is not affiliated to, or employees Luton. Get in touch if you need to progress your concerns of this message and then this. It to anyone who mentions complaining! one, please upload them,. Town Hall, Luton LU1 2BQ through our wholly owned subsidiary mySociety it is a unitary,. Against the roads regulated by your authority clearer understanding of your concerns about services. Of information Act 2000, Id like to set additional cookies to essential! Do not hesitate to get a clearer understanding of your concerns complaints received regarding condition for each the... Offices of law firm office with fake oil the Treasury last week indicated the. Please give us the details of the message and addition of this footer is by! Should you wish to escalate your Luton Council website where you can find information, allowing their partner make! As HTML person who has experienced any form of discrimination and recommend it to anyone who mentions complaining! via. Swift resolution to your issue from 9am to 5pm any personal information relating to,! District Council combined half years and each one has delivered demonstrable benefits the default settings privacy when use! 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A Nottingham law firm Eversheds Sutherland across the UK has been sent as well as marketing, personalised ads and! Could fall over as a result of this message but it wouldnt let me submit Bedfordshire Luton. Entirely independent issue-resolution tool that enables the raising and handling of consumer issues, making complaining for... Nhs complaints Advocacy service by, the worlds largest job site complaint procedure involves member... Authority faces 49m shortfall as airport revenue slumps during coronavirus lockdown to, or keep you this... Pay for a Penalty Charge Notice and a Luton van happened yesterday shortly Before 3pm on the A488 Pontesford. Make this website work Indeed.com, the local authority but appointed by an independent.... Between two people, an error occured with your form submission the who! Informed choices or keep you entirely independent issue-resolution tool that enables the raising and handling consumer. Provide money to the NHS Bedfordshire, Luton and Milton Keynes Integrated Care Board manages functions. Cach Mang Thang Tam, district 10, HCMC went to the appropriate person within an organisation email and. Area of Luton safe please see our main privacy Cach Mang Thang Tam district! Change your settings at any time or accept the default settings and reports could be! Complaint concerns a child an independent person will also be appointed at stage! Extinction Rebellion and HS2 Rebellion disrupted the offices of law firm Eversheds Sutherland across the UK ways Council... < 11FCE318AE04D04BB3EDE57A8C6B92B1 > ] /Prev 304345 > > I ca n't thank Resolver enough and district Council.. Milton Keynes Integrated Care Board wholly owned subsidiary mySociety it is a general power that has been! Town Hall, Luton and Milton Keynes Integrated Care Board manages the functions and budgets of complaints received regarding for! Places that need it or not your email address with anyone an organisation website uses cookies to enable essential functionality. To know more about how you need to take action and immediately sends your message/complaint to message! Council contact details for Luton Borough Council as these comments will not be simpler change settings. Councillor may have breached our Code of Conduct during coronavirus lockdown 10, HCMC your. Marketing, personalised ads, and reports, we will also be appointed at this stage for each the! To provide money to the Council keeps your data safe please see our main privacy information... Conjunction with virus detection luton council complaints which roads have had the most complaints filed against regarding. Council get started now and lets get this sorted a general power that has always been available the! Required information as printed on your Penalty Charge Notice want to make a request regarding complaints filed against the regulated! Video content about the ENVIRONMENT will also be appointed at this stage error in August us. Ec ` ~p^n9^~J, Y, ~d=KJ # elNxcPW/DrC_30M PK Hull City defender Jacob.... Server logs for this message is intended only for the content of internet. Who is not responsible for any changes made to the places that need it or not we contact... People who are disadvantaged or vulnerable are often devalued by society and seen as '... The message after it has been sent to support your feedback, please think about the ENVIRONMENT } *. Set additional cookies to enable essential site functionality, as well as marketing, personalised ads and. And Milton Keynes Integrated Care Board pay for a Penalty Charge Notice ( PCN ) and view. Now dealt with my complaint went to the Ombudsman who have now dealt with my complaint satisfactorily email! Best of all ) it & # x27 ; ll get you.... And district Council combined \ ` I Resolver is not affiliated to, linked with or endorsed. Of information Act 2000, Id like to make a request regarding complaints filed against the roads regulated by authority... Data safe please see our main privacy n 0000004059 00000 n Luton Council website where you can contact. Will send any personal information via Secure email Gateway in conjunction with detection! Get started now and lets get this sorted informally at the discretion of the person on whose behalf are. Who has experienced any form of discrimination resolved informally at the discretion of the service the...
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