Thank you for posting your comment. zoopla leicester le5. Easily sign the pistol license suffolk county with your finger.pa doe license availability by wmu. Special assistance is available for persons with disabilities. 800-547-2058 wait for message to pause, then press 6 wait for message to start, then press 7 wait for message to start . THEY GOT MY CLAIM FILED UNDER A DIFFERENT SSN. Thanks for the tip!! Did the 13210 and talked to a live person who took the time to track my stuff down and found and corrected the problem! Wow! Do you have the contact info for the state rep you mentioned here? I called the 800 number and got the Thank you for calling message. I tried another 5-6 times until the call went through and I was on hold for about 3 min and finally I was able to speak to someone that answered my questions.. I then tried the Vietnamese number (6-7-3-SSN-1) and was connected to a live person in less than 4 minutes! They answered me less the 20 minutes! I did this and the Vietnamese man was very helpful. A lot of people dont realize that the extension will add to your balance but the claim its self is only good for 12 month unless is it a DUA (disaster unemployment assistance) claim type which changes the end date of claims to September. , Your email address will not be published. Called the 833 number repeatedly from 8am to 8:50 and finally got through. If EDD calls claimants, the caller ID may show "St of CAEDD" or the UI Customer Service number 1-800-300-5616 from 8:00 a.m. to 8:00 p.m. Never able to get ahold of someone. Use. But now it doesnt .. ugh. Also, a lot of people seem to assume that they are on a PUA CLAIM and dont think they need to file a new claim. Tried all the great suggestions listed from as far back as a year ago. MAYBE SOMEONE WILL DO SOMETHING THEN ,IF WE DONT .WE ARE TOO BUSY FOR IT ,OR WE CANT DO NOTHING , OR ARE WE TOO STUPID TO SEE THAT ITS OUR MONEY ,THEY WORK FOR US AND THEY AINT DOING THEIR JOB BECAUSE THEY ARE BUSY LIVING 10-20 XS BETTER THAN US AND CANT ANSWER OUR CALLS .HA ! civilian411 1 yr. ago. Goes to voicemail that prompts you to wait in line for representatives. I live in the L.A area and Mann trust me people this is legit!! 1406 Comments Lilia 4/17/2013 09:52:36 am This really nice lady helped me right away fixed my problem and now I just need to wait for my payment to arrive!! Now Im waiting the 72 hours praying someone actually calls!!!! Just like the guy above said After you dial the Vietnamese number dial 1-3-5-7 then zero. My first attempt at 9:30 in the A.M. and it said there were too many callers ahead of me and to call back later. This could not have been created that way right ? I used combo #5 = 1,6,7,3 and someone picked up right away and was able to answer my question about why my claim was still pending after my interview on the 25th! call 1-800-480-3287 Combination 1: 1-2-1-1-7 THANK YOU FOR THE TIP!! 1st try, I got through at 8:10AM, with a 4 minute wait time! THIS WORKSor worked for me!! Definitely try different numbers, if the first doesnt work. I hope there is light at the end of the Tunnel, I have been waiting since first week of January. Im praying that she wont forget. Had to go back home to take care of my sick mum, filed all the necessary paperwork through mail and sent through copies as electronic attachments!! Mail and Emails another wall . Got through to the 415-351-7200 about a week ago after 1 hour of calling/re-dialing several of these numbers. I followed this from below today 5/31/2018: I called today 3/6/18 to SDI 1800-480-3287. Talked to a representative. praying i can get this pending status resolved and not disconnected again. It took me about an hour to get my issue resolved because the first rep gave me brief but unclear information. Was calling the 800 number 40+ times kept getting the too many callers, tried (619-525-4995) and someone immediately picked up and I was transferred to someone who helped me with my problem and was nice . OK mamas, I am hoping someone can help me. Try calling after 4 p.m. The lady was nice, but what a waste of a morning. They put me on a call back list for the 3rd time now. AT&T U-verse: Call 1-800-288-2020. Upload a copy of your SSN and proof of US citizenship even if they didnt request it. I had success on my very first try to EDD for a disability claim. It rang and I got through right away at 8:45am. For me, I am waiting for them simply to process my ID.Fax (866) 517-3830. STOP ASKING AND START DEMANDING . The lady was curt but I was just super nice to her. It took me the whole day to finally contact someone. Combination 4: 1-6-7-3. I got right through because I have two part time jobs and filed against the one company that laid me off; benefits denied; so I found out that because my other part time job pays more per week than my unemployment weekly benefit amount, I am denied; I cant make more a week than that to collect. I hung up and immediately repeated what I did. awesome Tips. 1-5-1-1-0!!!! Or is there no time frame that some claims stay pending? They answered right away and asked for my social, she said you called the wrong office (Im based in LA) let me transfer you and within minutes I was talking to the nicest person Ive ever dealt with at EDD about my claim. 213-477-1406 Great tip, and thanks for sharing! JLO, you are a blessing in the sky. How did you get it fixed mine is doing it right now, 310-680-3800press 1then 3 (worker services)might not be able to help you but can try to get you to right dept quicker. EDD is open up and down the state ,they say appointment only but they have no one given an appointment.They cant see us , rarely do they pick up a call and the online system is just another run around that hits another wall . Thought Id pay it forward just as I got the help I need from here Thanks again. Ive called 100 times all day today and got through twice. One 7 On Your Side viewer shares her tips for success. It took many attempts but finally got through thanks to the combos you gave. First of all, they Canceled my payments because I accidentally certified both by mail and online for the same week, so getting duplicate certifications canceled my payment all together. I finally put my earbuds on and went outside and sat in the sun and kept dialing on my cellphone. So after 3 days of no call back. It took me about 1 hr and 15 minutes to finally get in touch with a representative. Super nice man named Matt picked up. Can anybody verify the legitimacy of this number or could explain to me how to? I reached a gracious woman who asked for my SSI and saw I was out of money. Hang in there. Do it as Jesika said. They cant fix it themselves since they are a switchboard?? They all begin with the first few digits, so you can keep trying a new one until you get someone. Thank you so much Emily! So they kept transferring to me different reps until I got, Dominique, whos awesome and took the time to give me solid information on my claim. All of that on top of people that have not worked in 5 or plus years ( give or take ) that should not have been eligible in the first place adding to the large amount of people that actually did become unemployed as a direct result of government restrictions. And how long did it take? However, getting through to a real, live human being at EDD if you missed their call can be near impossible. Tell them you want somebody from the ID department to call you back. I'm finally on hold after using all the other "tricks" that just don't work!!! I called this number 916 654 9140 and was able to get through. Basically Im asking if you wait it out that time frame is there light at the end of the tunnel? Right now or most of the time call your favorite or hated Rep,Governor ,Assembly, House ,Senate, President ,other Nations ,call up overpaid egomaniacs that act or sing ,YOU WILL TALK TO A HUMAN EVERYTIME ,WHETHER YOU GET THRU OR CALLED BACK . 213-477-1404 There is a chance of getting through after 12pm, but probably not. After hours of trying to call in and getting disconnected because too many people were on the line, I tried it again. I was called back the same day, however, the rep could not help with my particular issue, it did have to be addressed by the main office. called my state senator mike McGuire office his assistant was very helpful and told me they will contact edd in my behalf they said that their poffice has been having a lot of requests for help and it is working but takes 1-2 weeks for them to get a reply but assured me they fix the issues. The guy said: Oh you had an appointment today, huh? I said yes from 10 to 12. Keep hitting 0 and let it ring when it disconnects call again trust me as long as its ringing your almost there. All I want to say is this THANK YOU SO MUCH!!! Dont waste your time listening to dudes schpeel. im in the same boat as you.Ive have been on hold now with this department for an hour and a half. Fingers crossed. GUYS THE vietnamese LINE WORKS!!!!! Good luck everyone. When you call those numbers, they ask of you want to wait by pressing 0 or calling again. I was only calling to get transferred to tech support about logging in to the UI online website. However, there are tips and tricks to getting through to a real person so that you can speak to a real human at EDD. I thank you so much for the info above! You never know. Get comfortable and keep hitting the redial button. 5. I only had to call 4 times before I was actually placed on hold. I dont even know if theres any another way to get around this. no holds directly to person!! The 1800 number isnt working and I call as 8 am on the dot and it already says maximum callers and hangs up. Whats with that? Hold time was about 40 minutes. Got all my needs met with no issues or waiting. The lady couldnt help me at all, so I am going to mail in my form, probably wrong, with an explanation attached as the first lady told me. The last 0 cuts through the last bit about having info ready. If you want to get through to SDI call 1-800-480-3287 options 1 2 3 0 it got me to the point where I would have talked to someone at least, but then said there were too many people on the line and dumped me off, Been trying to get through for days now , really need some help. Getting through to a live person, a real human at EDD: Chances are you will have questions or need help filing your California Unemployment claim, plus you will have to have at least one initial telephone interview. 800-547-2058 (Vietnamese line, press 6-7-3, enter SSN, press 1), 916-653-3816 (put ATTN to somebody there if you want someone to see it), I hope this helps you! I tried the Orange County line today (2/8/21) and got through. The services promise to help claimants avoid the frustrating hours of busy signals and redialing. Its not like were a low tax state. I havent been called back yet, going on 4 days. The 1-833-978-2511 and when the welcome greeting came on, I hit 15110 and I then heard elevator music. Agree called 800-300-5616 then followed the number prompts of 1-5-1-1-0 and got through to a human in less than 5 seconds (although she did acknowledge it was a light call volume day. Thank you so much!!!!! I tested and it is a fax and I will resend my info. The lady looked at his case and said that someone will call him back today to help change his claim. There is only 3 sets of phone prompt. OMG what a godsend! The phone number 415-351-7200 works! You guys saved my sanity!!!!! ANY of the direct case worker numbers (213-477-140x). 1. I get a notice from EDD of Identity Verification and in return I sent my documents. I am seeking an extension. It took a week for them to get back to, but finally then sent me a form. I told my doctor today when I seen him and he was also angry he said if there is anything I could do I will help, I told him I am trying to get advice but cannot get any help.any suggestions. Hopefully they will call mewhat a joke. Been trying to get my back pay for months. I just kept calling the numbers and finally got through to the San Bernardino line and waited about 10 minutes and someone came on the line to to help me. I tried another 5-6 times until the call went through and I was on hold for about 3 min and finally I was able to speak to someone that answered my questions. I tried the email first and waited for a week to get a generic answer that did not answer the question and referred me to 3 telephone numbers that did not have live people. 5/9/2020-5/9/2020-5/16/2020-5/30/2020 on these dates my claims went threw I got my confirmation # and everything but on STATUS It says pending! With our money dispersed by our Government . I get all the way through the automated message and then am told that there are too many callers and it hangs up. The next day we called and was informed so by another rep. And a week total from that we also received confirmation of changes in the mail. Looks like the 213-477-140x numbers are out of service. You can try one of the following key combinations on each prompt. right now is 8:30 in the morning and almost 50 tries of phone calls. If individuals opted in for SMS text alerts, messages are sent from 510-74 or 918-06 to the phone number listed on the unemployment claim. This worked for me, but I am on hold saying its a 20 minute wait time now. Music playing and Please continue to hold as your call will be answered in the order it was received People push whatever numbers just to get through to someone and dont realize you have to speak to the right department per your issues. good luck guys hope everything works out well, Me and my husband both called the 415 number. I had to be transferred once. 530-741-4151 Like, Im on hold elevator music. They call from a blocked caller ID so remove any blocks you may have on your phone for no caller ids.My first request for a callback was Monday, no one called so I called Thursday and placed a 2nd request and someone called me Fridaygood luck! I called the 714-687-4400 (Orange County) and after holding for about 10 minutes, someone answered and said to call the 1800-300-5616. Can somebody tell me why its been 4 weeks and it still has pending did I do something wrong everything seems rite except my money going threw! ,banks and no problem talking to anyone . Did they end up calling back? THIS IS CRAZY!!!! 1-1-* my hands are shaking right now im finally good to go. After a hour and a half of pressing 0 or redialing he was able to get through. I was advised to call after 2pm since wait times are shorter. To date, Nobody ever picked up. I got a callback and missed the call so now here I am on hold again so now I will have my phone with me at ALL times so that when they call back I can actually be helped. I was told that it is taken an average of 3.5 weeks to verify and that 3.5 weeks is coming up. I am so tired of this and not sure what to do 2 months Ive been waiting. 1-833-978-2511 is for basic questions only, the operators who answer cannot see or help with your account . I called the 415 number at 3:00pm and was so freaking happy my hands started shaking of joy!! I think they changed it; I got the Welcome to message and tried the key combos but it still said Were way too busy and hung up. I was so angry my doctor put in my extension late and said it was my fault and that I would not be getting paid for that week. I have never, even many weeks ago, gotten the welcome always the thank you. Call back and do the same thing over and over again until you hear ALL REPRESENTATIVES ARE CURRENTLY BUSY HELPING OTHERS PLEASE HOLD UNTIL YOUR CALL IS ANSWERED and then you hear MUSIC!! I missed my interview this morning when my phone didnt notify me that a call was coming in. For EDD disability 1(800) 480-3287 I have tried this but I still only get the too many callers response yet again. How To Speak To A Live Representative For EDD (Employment Development Department) California 2020 WigglyCheese 3.61K subscribers Subscribe 415 53K views 2 years ago UPDATE: They have changed. The 415 number no longer works. Thanks these numbers still work. Thanks!! Its a chore but you might as well give it a shot. Select one of the following options to contact the EDD. BECAUSE NO ONE HAS BOTHERED AND JUST KEPT CALLING ,WE ARE GOING THRU THIS AND NEXT WEEK , IN A YEAR OR IN OUR OLD AGE THIS SAME CHEAT WILL BE DONE AGAIN . I appreciate all your help. Hold time of one minute. Again, I called multiple numbers from 8am to 10:20am and didnt get through till my last call at 10:30am so be prepared to keep call and wait. Heres where you can try your # combos. I would press 0 to continue to hold and sometimes that would lead to the call being ended, but eventually after over an hour of calling that number a very nice representative answered and fixed my problem in a matter of minutes. There are several employees that are set up outside to take your name, phone #, and zip code. Call 833-978-2511 I finally got through but they told me the same thing that someone would call me back. Cablevision (Optimum): Call 1-866-218-3025. Wow thank you so much. expired ,to take my money ,to arrest me or shut me down thats a snap of a finger. Without entering the rest of my # combo, suddenly elevator music came on. And youll get the help from Edd !!! 213-477-1407, 310-330-5905 Oh, by the way, she also said as soon as you send EDD an email inquiry regarding your account, Which I did daily, it automatically suspends any activity on your account until either you call them or they call you. Currently doing this now, this is for SDI: I have worked 47 years in this country and never had to file any unemployment or asked for any help and now its like one is begging for Bread Daily. She tried to transfer me to the main office directly, but did warn me that it mostly likely wouldnt go through, and it didnt. How to Get Through to EDD California by Phone, Tips and Tricks For Getting a Real, Live Person, Welcome my friend, Helper Cat says you need to register for that! But our money is given to those that sit protected by these unfortunate walls The phone numbers to call EDD remain the same: 1-800-300-5616 for UI Claims Support 1-833-978-2511 for UI General or Technical Support Fixing the EDD call center wait times has been an issue. 3. She transferred me to the claims department and I received the Welcome to message. There is no guarantee that the office even received any of my documents or provide an updated status. Good luck! Though she wasnt authorized to do everything for me, she gave me all of the info I needed to get things done and even helped ease some of the concerns I called with from not being able to reach my interviewer again (they called me at 11:50, and then hung up on me at exactly 12:00 pm when they close). *or should i hang up and keep calling (sorry typo). First try at 800-300-5616 1-5-1-1-0 and got thru. was elected, whos a skid mark? 916-654-0453 (Sacramento Disability Office) OMG Finally I called 800-300-5616 and used 1-5-1-1-0 and ONE MINUTE later I was speaking to a real person. It only took him about 3 minutes and he had my account straightened out. This puts you on a list to be called back directly within 24 to 48 hours. when they say that there is a large amount calling when they are saying that at the same time you dial 1-3-1-2-2-2-0 at the same time they are talking. the San Diego number almost worked. That can resolve the issue. Amazing job everyone! Press #1 to select English for language then 3-2-1-0.. you be told you will put on hold to wait for representative or have someone call you back..I am still on hold been 29 minutes. :), Free Report eBook: Beginner DSLR Photography, Please Confirm Your Email Address to Complete Your Subscription and Get Your Free eBook, PC vs Mac in 2021 - Which Is Better? Got through quickly today, just had to wait after getting through.perhaps 30 minutes.. ***Direct line-833-978-2511 Thank you. Sure enough she called me back on time! The phone number for EDD disability is (800) 480-3287. As explained above. jack hibbs endorsements. Dont waste your time calling the main number from EDD. So I guess they fixed the mistake but they did not call us back. If not you are transferred back to main line which ties up the phone lines even more . Reporting Wages While Certifying for Continued Benefits - Informational Only You may be able to work part-time and receive reduced Unemployment Insurance (UI) benefits. Thank you to those that figured this out ahead of time! After remaining on hold for the operatorperhaps 10 minutes tops. Finally about 2:30 a real person answered on the 415-351-7200 number. I had to dial about 83 times but dont give up because eventually someone will answer. I did that for an hour and half and I eventually gave up. So I did that too. If it does not work, hang up and try the next combination. I dont think is is the EDD as they have continued to constant hire people to be able to fully assist. It is a very helpful resource. Thank you! 310-330-5905 is the number to the Inglewood office. Sorry to hear it, sometimes they work, sometimes they dont. Ive been using 1-3-1-1-1-0-0. I got the thank you message and pressed 131620. The best phone number and way to avoid the wait on hold, available live chat options, and the best ways overall to contact California Disability Insurance (SDI) in an easy-to-use summary, as well as a full comparison of the 3 ways to reach California Disability Insurance (SDI), compared by spee. This post got me through to a real live person! Once it is ringing, you are in luck! Confined or restricted to a wheelchair, wheelchair bound. Whats the Inglewood office address? Keep trying guys! help us !!!!!!!!!!!! Unfortunately I am being automatically disconnected because there are too many people on holdblah blah blahbut this hack will save a good 10 minutes of needless aggravation. 1-5-1-1-0 worked for me on the first try. Oh well. You are a God among women. Next I tried 1-2-1-1-7 and it asked for an EDD Acc # which I did not have yet. Ok Ive tried both the 800-300-5616 and 833-978-2521 numbers dozens of times the last few days, today starting promptly at 8 am. 1-800-480-3287 I need my money ! If you are having difficulty with the EDD website, visit Technical Help. This worked for me and was paid the next dayCall at 8am. These are some general tips you can follow: Tips to communicate appropriately and respectfully with and about an individual with a disability. . California Governor's Office - Gavin Newsom speaking to an intern will get you on a list to have the EDD call you back: (916)445-2841 Bank of America EDD Debit Card Customer Service for if. If you hear the message starting with, Thank you for calling, hang up the phone because you will never get through to a live person. When the call first went through just wait until the guy says like 5 words and then press 1 then wait until he says a few more words then press 3 and so on and so forth!!!!!! Lovely lady picked up and saw they had a computer crash and it sent my file to basically a desert. Ask EDD If you do not have a UI Online account and have a question about UI, or you would like to report fraud, you can Ask EDD. The good news is that when you finally get to speak with somebody, they are very helpful and kind. The lady I spoke with gave me a working fax to avoid mailing. Thank you for the information. Good luck. The rep was more than helpful and I was able to get all of my questions answered. I immediately tried calling the Orange County Line (714-687-4400) and asked to speak to someone about my claim. I havent had any income for over 2 months so this was huge and Im grateful I stumbled across this website in my desperate search . It will keep ringing keep pressing 0 every time sometimes it will hang up on you keep calling. Then BOOM! the 833 number is so hard to get through. Sylvia at the San Bernadino number (415-351-7200) was so sweet and helpful! Anyway, as mentioned, she does not have access to claims. Whoever posted that SB County number THANK YOU!! they transferred me and I waited for 2 hours only for them to hang up on me. Id been trying for 2 days to the 800 number. Thank you for this! It might take a couple of hours, but somebody will eventually pick up. Do not use. The 310-330-5905 number was given to me by someone on the 833-978-2511 number after I got through to them yesterday. In addition to the main line, she suggested physically going into my local EDD office. THIS IS A TRICKY ONE BECAUSE YOU HAVE TO PAY ATTENTION TO THE WOMANS VOICE AND NOT ACCIDENTALLY HANG UP (like I did one time when I got through & then realized she said something different) THINKING SHE IS SAYING THE SAME THING. She then informed me that they do not have the info yet on processing extensions, but my SSI was placed in a holding basket with those calling for the sameand once this is up and running EDD will reach out. As of April 9, 2020After calling I-dont-know-how-many-numbers. If not dont stress they answer the phone until 5 dont listen to them stopping at 12pm. Did you provide citizenship documentation? Has anyone had luck trying the Orange County Number? I called EDD disability 1(800) 480-3287, Pressing 1 for English and then 3210 after a few times it finally worked and waited only 3 minutes to talk to someone! Just like everything else gov. If you had to apply via fax or mail, it wont wok for you. Call your state rep. Keep calling. However, getting through to a real, live human being at EDD if you missed their call can be near impossible. Has anyone gotten past the all operators are currently busy press 0 to continue waiting prompt. This guide covers how to call and reach a human at the EDD disability phone number. Considering that citizens are depending on these unemployment checks to help them with their finances, it is disgraceful that the messages to certify for benefits are not delivered promptly and therefore hold up payments. Now I am holding waiting for the next representative to help me! 1-6-7-1 worked for me, I was amazed how fast I got someone on the phone.Thanks, the same thing happened to me. RIGHT NOW ,KIDS MAY BE HUNGRY YOU ARE STRESSED OUT WITH EMPTY GAS TANK AND FACING EVICTION, IT WILL BE DIFFERENT BEING HOMELESS, NO PHONE AND STARVING IN OLD AGE . The (415) number worked for me this morning!!!! Still not getting ahold of anyone. I tried 1800-480-3287 and then pressed 1230. Second, I never was able to get through on the 800-300-5616 number BUT I did get through the 833-978-2511 number the trick to this number is this: Call MANY times, I think the first time it took me 67 calls to finally get through, IF YOU HEAR THANK YOU hang up! Hit 0 as soon as it picks up. You will hear one of two messages, starting with Thank you for calling, or Welcome to. Its your money you paid into this system be determined to get it back. I called the 1-800-300-5616 then 1-5-1-1-0. Honestly- This is an absolute CRIME!!! You hang up and dial again until you finally getting put on hold to wait. This could have been handled much better. I usually only have to redial (back to back) 4-5 times before Im put in the queue. this is not first time I am calling. Just call their after hours line,,,,,833-978-2511. It went to hold music. Trying to get a hold of someone at EDD is ridiculous. i have been tryimg for weeks to get through. Hello. (It had locked me out.) Dont give any info to anyone before you are sure who you are talking to. Thank you very much again for the tips. Be patient. The key combination 1-6-7-1 worked for me. If your Account is Frozen Or closed due to Fraud 800-588-9228, *** If they will not help you, file a claim with Customer Financial Protection Bureau online and Bank of America will respond, and try to resolve your issue.***. I proceeded to enter 1-5-1-1-0 suggestion and it worked. It's available to businesses, state and local governments, and the public. If you are unable to complete your tax return because of a disability, you may be able to obtain assistance from an IRS office or the Volunteer Income Tax Assistance or Tax Counseling for the Elderly Programs sponsored by IRS. The line was picked up immediately, I gave my social security number, and the guy on the other end said, Ill connect you to your interviewers extension. Three minutes later I was all set. The claims that were filed 2020 started off as PUA claims but every time there is an extension added the claim type changes per extension. After all, California had the worst unemployment long before the shutdowns. Hit 1, then hit 1 again. I tried all the key press combinations mentioned above but only 1-6-7-*-7-2-SSN-1 worked and I was disconnected by too many people waiting over and over again. Dont give up ! I had to wait 72 hours after the first request didnt work to put in a second callback request BUT someone DID call me back! Pick your language, enter the phone number. 213-477-1401 I keep doing that and it will ring a couple times and take me back to that prompt or it will then ring busy. Be consistent!! Yes, the Vietnamese line worked FAST ! This is no exaggeration! I did a letter sent it certified with a copy of my passport and a copy of my drivers license & wrote my Social Security, and sent one to San Diego and one Sacramento both Certified. Said he doesnt have the authorization to fix my issue but he put me on the list of call backs. Thanks again. tried dialing all these numbers nothing worked. I got a fairly angry woman at 310-330-5905 and pleaded with her to help. Emphasize abilities, not limitations. Worked perfectly, came up with a 19 min wait but it had the option to call me back when my turn was available. He made a mistake on it. After calling the main EDD phone number (1-800-300-5616) sixty five times in a row with no luck, I did a Google search and came across this website. CALL He pretty much carried out the phone interview right then. I called the 833-978-2511 number and as soon as it said welcome I quickly punched in 6-7-1 and music started playing and I was placed on hold for about 30 min.

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