it staff to user ratio 2021it staff to user ratio 2021

We have roughly 1000 employees, over 200 VMs, and over 500 endpoints. Gartner Terms of Use This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Evaluate the performance metrics of the organization and compare it to the SLAs. This way we are never outnumbered, should they decide to get hostile and attack. Our independence as a research firm enables our experts to provide unbiased advice you can trust. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. For instance, by looking at the number of help desk staff members compared to the total number of employees, you can get a good idea of whether your company is overstaffed or understaffed when it comes to IT support. There's a lot of details to consider. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. Are the staffs all office users or a mix? Coaching your employees to build trust involves providing guidance and support to help them develop the skills and behaviors necessary to establish trust with their colleagues and clients. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Gartner Terms of Use Its research is produced independently by its research organization without input or influence from any third party. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. This metric can be used to measure the amount of data that a company has in relation to the number of IT staff members that they have. I say it this way because this is a common enough question that approaches the problem from the wrong angle, and it frequently does. I have a VAR on standby Just in case we get overrun. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. Great article, but something I want to know is whether these techs are also supporting anything else (IE infrastructure, or are they purely user support? WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. 70% of users in HQ. All that travel sounds weary for just 1 person. Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Its research is produced independently by its research organization without input or influence from any third party. Scrolls Twitter m t.co/DuZMOvn2Lq. I got 1 staffer. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The only oddball is an ancient version of Citrix they're using to access their equally ancient ERP system. The other important IT job function is database administration. Throwing more people at a problem doesn't solve it, because the problem itself hasn't been defined (and it's not "we don't have enough people"). In a new survey, chief information officers (CIOs) polled said their companies technical support teams are, on average, 40% smaller than they optimally should be. SolarWinds has a deep connection to the IT community. I am currently a one man IT department for 140 users in 4 locations. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. 2019 SolarWinds Worldwide, LLC. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. Sick? 8 a.m. 5 p.m. GMT And over 200 student employees. On the low end, a few lucky techs were each supporting about a dozen users. Whats the ideal ratio support staff ratio in your MSP? Deciding the proper user/IT support ratio. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. 120 users across 3 offices? Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. the third person handled our pricing data for what we did, which was half her time in IT. I'm considered a sort of swiss army knife of IT around here. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. 1 Linux test box for playing around with self hosted stuff on. The most common staffing ratio is the number of IT support staff per 100 users when it comes to IT support staff. Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. 153 users, 171 laptops/desktops, 180 mobile devices. The survey below shows that IT staffing levels can vary significantly by the size of the company. Is this you? It's been a wild ride. 1 VM with monitoring software, log collection, etc. on October 1, 2008, 5:22 AM PDT. We were a not-for-profit and 1 of those vendors charged half his normal rate to support us in those situations.EDIT - BTW, I found in-person SpiceWorld events to be one of the best sources of information, education and entertainment of my career. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". Don't have SLAs? The phone system was on OS/2. I have about 100 workstation, about 70 cell phones, in four locations. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Which we have a support contract with the ERP vendor for. By clicking the "Continue" button, you are agreeing to the and For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. Phones, ATMs, etc) in 12 countries. Included in Full Research Overview Conclusion Recommended by the Authors About This Research One way is to look at the number of IT staff members related to the number of users they support. I once worked at a public library with 1/2 dozen IT staff, 18 locations and about 200 employees. remote offices were no more than 5-7 people. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. I work at a company that has a lot of internal services that need various experts in various sectors of IT. Chris Matchett. If you don't take it, it pours. Privacy Policy. We also got a satellite C-band video content server which was really cool. Didn't find what you were looking for? They don't have to be completed on a certain holiday.) Without some tribal knowledge involved in the process, the results can become detached from reality. Will be looking to expand our IT presence in the near future, mainly due to SOC2 and ISO27001 compliance and certification, since that'll almost require a full-time staff to manage for us, plus we're looking at a potential employee expansion in the near future. The ITOM podcast: AIOps Series | ManageEngine. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Connect directly with peers to discuss common issues and initiatives and accelerate, validate and solidify your strategy. Included in Full Research Overview Conclusion Recommended by the Authors About This Research WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. 3 NAS - File storage, cloud sync tasks, etc. ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Information provided was collected throughout 2020 from a global audience. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. And over 200 student employees. Gartner Terms of Use Poll: IT Pros, how much of your time is spent on strategic planning? at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). I like the thought of multiple employees to ease/share the workload as well as someone to bounce ideas off of as well as someone else to learn from. 2023 Workforce.com. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. You should look at Humana Insurance. Or a software development firm. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. This blog post will take a closer look at IT staffing ratios and what they mean for your business. Their numbers included both staff and students. Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio of end-users to IT staff of 118:1 versus an ideal of 82:1. I figured we could do 1 or 2 major projects in a year. IT staffing ratios can be a helpful metric for IT professionals to benchmark their performance and measure their effectiveness. 80% WFH with users living across the country (one person in Canada). We had to get better at our jobs to handle the load. As for time off, I'll take an extended, 3- or 4- day weekend periodically. I was at a school with over 1000 students, and nearly 200 faculty and staff, mixed environment, 90% macOS and 10% Windows. All other trademarks are the property of their respective owners. Are we under-staffed or over-staffed in each of these IT jobs? 10% of an FTE. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Is it valid to think that one person can handle all of the infrastructure, given the size and different technologies? 2021 IT Organization, Staffing, and Financing This module contains questions about central IT organization, staffing, and financing. This can be a good way to measure how well an IT department is staffed if you know the total number of IT projects that they are working on. Get actionable insights from practitioners. We serve about 12,000 Students, 500ish staff and 150ish faculty. Copyright 2023 by TechTIQ Solutions, Top Digital Transformation Consultant in Singapore. Just me for the bulk of the IT stuff. Included in Full Research Overview Conclusion Recommended by the Authors About This Research The one remaining religious nut finally retired and I was able to hire someone competent. What happened if you would say no? Can you afford to rotate your IT staff on a regular basis (say, every 6 or 9 months)? Now, this part can technically be done by a 3rd party. @solarwinds is in THE house at #PINK23. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. Guiding Principles on Independence and Objectivity. Check out how other businesses found success using Workforce.com. Has it changed over time as youve brought on new clients or systems? Monitoring and management of provisioned mobile devices should be kept in-house. 2023 SolarWinds Worldwide, LLC. By clicking the "" button, you are agreeing to the The survey below shows that IT staffing levels can vary significantly by the size of the company. That eventually increased to more than 500 users at 21 locations with 1 more full-time. We are a global organisation. Welcome to the Snap! Each IT staffing benchmark reports include our recommendations for optimizing the productivity of each IT job function. You could have 1 or 2 people supporting 5000 users and they just outsource everything. dimforest this is the funniest thing I've read in days. Clients receive 24/7 access to proven management and technology research, expert advice, benchmarks, diagnostics and more. Syncing it with a scheduling system makes it even easier to see wage and hour variances. Approve PTO, make schedule changes, and engage employees on the go. Gartner research, which includes in-depth proprietary studies, peer and industry best practices, trend analysis and quantitative modeling, enables us to offer innovative approaches that can help you drive stronger, more sustainable business performance. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Developed by network and systems engineers who know what it takes to manage todays dynamic IT environments, It is the first line of defense against IT problems and can be a major source of frustration for users. WebManage your IT staffing levels. All rights reserved. Build schedules, optimize staffing levels, and manage labor costs. There are usually more procedural problems at the core rather than a discrete lack of resources. All Rights Reserved. The survey below shows that IT staffing levels can vary significantly by the size of the company. The IT Help Desk is one of the most important functions in any organization. How many server support staff members does an organization need today? Maybe you have 5 users but you run multiple datacenters. Name and email are required, but don't worry, we won't publish your email address. This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. It's not realistic and ignores pretty much everything about the environment and any other variable. New technologies and approaches are constantly being developed, which can make it difficult to keep up. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). I have busy days and less than busy days. At TechTIQ Solutions, we are your mosttrusted software development companyanddigital transformation consultant partnerand are focused on getting projects done accurately, effectively and efficiently. Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. 2023 Endeavor Business Media, LLC. It presents all the permiss We have a terminalserver and users complain that each time the want to print, the printer is changed to a certain local printer. Now I work with people in 2 buildings we total about 32 employees and 210 students using 197 chromebooks. How many server support staff members does an organization need today? Over 30 IT head count ratios are provided for benchmarking IT staff counts, measuring IT worker productivity, and achieving efficiency within the IT department. by John Sheesley in CXO. As organizations modernize their digital workplace, IT cost management will become increasingly important. My second to last job was at a federal agency, I was Facility CIO. Must be nice to have the budget for that kind of ratio. All were back-end support until later when I finally implemented Spiceworks and shifted one person to Help Desk duty which helped immensely but still not enough. Do you have developers, websites, in-house apps? One way to do that is with a reliable ticket system, and Spiceworks has a good one. Yet the averages arent too far off what a number of MSPs on Reddit have said is the magic number of about 200 to 250 users per tech. Work in education and we have around 2,500 staff and 15,000 students. Buy Now IT staff had no idea how to troubleshoot, so they simply reimaged machines and generally lost files in the process. Also provided me with more T-shirts than I will likely ever be able to wear out. https://www.facebook.com/pages/IndustryWeek/91310488418, https://www.linkedin.com/company/industry-week, https://www.youtube.com/user/industryweek, Difference between staffing in ideal and real worlds impacts organizational productivity. on October 1, 2008, 5:22 AM PDT. All rights reserved. Eric Stegman, Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) The mode average was 150 users per tech. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. 2022Gartner, Inc. and/or its affiliates. So this can be covered by approx. Ratio of IT Staff to Employees. If the "guy" is you, do you have a life? Purchase the full bundle of 16 chapters now(click for pricing).

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