virgin voyages cancellation policy covidvirgin voyages cancellation policy covid

Were so excited to have you on board our gorgeous lady ships. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. The Amex Platinum comes with access to a premium concierge service that can help you with everything from booking hard-to-get reservations to finding destination guides to help you plan out your next getaway. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. Guest acknowledges and understands that certain international, foreign or local safety requirements, standards, and/or applicable regulations involving design, construction or operation of the vessel, docks, gangways, anchorages or other facilities on or off the vessel may restrict access to facilities or activities for persons with mobility, communication, or other impairments or special needs. Additional rights may apply to our U.K. For an explanation of our Advertising Policy, visit. This offer does not apply to world cruises or world cruise segments. Find out how here. Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. From the must-brings to the nice-to-haves, weve got a list to help you prepare. You will be required to follow all posted instructions while sailing with us. For your deposit, you can request a Future Voyage Credit at this time. The tips are on us, We've got you (and your hair) covered there, These are already provided in your cabin and/or suites, There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges, Extension cords and multi-plug power strips, Seasonal and/or celebratory light bulb strings, Any appliance with a heating body or element, Any flammable liquids, fuels, paints or thinners, Aerosols, except for personal care toiletries which are permitted, Personal grooming items exception: personal grooming items such as metal nail files, cuticle tools, scissors for trimming facial hair, manicure sets and other similar small personal grooming items, are permitted on board, Golf clubs (permitted, stored in the cabin), Scooters, regular or electrical (not for disability related use), Remote-controlled helicopters, airplanes, drones or similar devices, Spillable batteries (note: wheelchair batteries are permitted), Other compressed gas cylinders (medical gas bottles are permitted - 680 liters or E / M-24 size, only 2 can be hand carried, rest are delivered), Alcoholic beverages, hard liquor, spirits or beer is not allowed. Virgin Atlantic Covid Flexibility Policy Issued 1 June 2022 From the start of the pandemic we quickly adjusted our policies for flight and package holiday bookings to provide as much flexibility as possible for our customers, including unlimited fee-free changes, recognising that Covid-19 created uncertainty for international travel. 6. The minimum age to book a Voyage is 18 years old. All rates and information presented herein were in effect at time of printing and are subject to change with or without notice. The high annual fee is only worth it if youre taking full advantage of the cards benefits. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. If you have not paid in full, any money you have paid will be refunded to the original form of payment. Primary immunodeficiency is caused by genetic defects that can be inherited. The safety and security of our Guests and vessel are paramount. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. You can also email healthcheck@virginvoyages.com if you return with a positive result. Spa treatments. By sailing with Virgin Voyages you voluntarily assume all risks related to exposure to COVID-19. Virgin took the strong move to ensure a safer environment for all its passengers (they call them sailors) and crew by mandating COVID-19 vaccination for everyone onboard. Anyone in those situations is eligible to receive a refund or FCC. Virgin Voyages is the latest line to require that all passengers and crew receive the COVID-19 vaccine before boarding, ahead of plans to set sail at an undetermined date. They will receive 100% of the cruise fare paid in the form of FCC. Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. Masks may be required during embarkation and disembarkation and at ports depending on local recommendations. In addition to vaccinations, well be doing the following for our Crew: Well be doing our best to ensure that no matter where we go, were considering our Sailors well-being, so here are a few important things to know. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. (Proof of a positive test result is required. 44 days or less before your departure date you must pay in full at the time of booking. From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, plus a fully vaccinated and boosted Crew our top priority is creating the safest environment possible so you can focus on soaking up your vacation. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements. Related: Heres a first look at Celebritys new Celebrity Apex. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. For more information, see the Cancellation Policies section on the Virgin Voyages terms and conditions page. Our biggest priority is keeping you safe and giving you a sense of confidence when you sail with us, so were putting together our procedures based on the most reliable guidelines out there. For a list of prohibited items, see our FAQ section -- click on "What items are prohibited from being brought on board? We will report incidents of illegal activity or behavior to the appropriate law enforcement authorities ashore. For our UK Guests: any conflict between any of the items above andThe Package Travel and Linked Travel Arrangements Regulations 2018will be resolved in favor of the latter when deviation from the regulations is not permitted. All money will be forfeited for cancellations two weeks or less before sailing. Those who have answered yes to any of the questions will be sent to a secondary screening in the event that they may have been exposed or potentially infected. Weve got you covered, so you don't have to miss out on all the great deals (and unmatched experiences) weve got going on. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. - Pre-cruise testing is no longer required. While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. We further reserve the right to correct or change these Additional Terms & Conditions, the Ticket Agreements, or website, with or without notice. Our points-obsessed staff uses a plethora of credit cards on a daily basis. No change fees will be charged for Voyage date or cabin changes. Related: What it was like on the first Azamara cruise since the line split with Royal Caribbean Group. Related: Heres what to consider if youre thinking about booking future travel now. A Guest found smoking anything, to include vapes, in their room (including balcony) or other non-designated areas onboard, agree to a $500 fee to be added to their onboard account, and may be disembarked from the Voyage, which may be at a port of call. Guests with Special Needs Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, Virgin Voyages shall refund all passage moneys paid by a Guest. Newsletter; Write a Review; Boards; . When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. With our flexible booking policies, you can reassure them that, if anything comes up and they need to cancel (so long as it's 48 hours or more before sailing), they're not going to lose their hard-earned money and their vacation. A detailed breakdown of everything were doing to keep our Sailors and Crew healthy and safe as we hit the high seas. Seldom travelers may not get enough value to warrant the cost. Virgin Voyages Becomes First Major Cruise Line to Eliminate Pre-embarkation COVID Testing in the U.S. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. USA TODAY. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. That's exactly the case with the Amex Platinum card. Sir Richard Branson's . If you test positive for COVID-19 within 10 days of your sailing date or have been a close contact of someone who tests positive, you are entitled to FCC in the amount of 100% of the cruise fare paid. We ask that all Guests complete the online check-in as soon as possible. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. Refer to your specific ticket, provided at the time of booking. Note: the date of departure means the date the arrangements you havebooked through usstart. A cabin category may be changed up to 45 days of Voyage sail date, though cabin upgrades may be made inside 45 days of Voyage sail date and are subject to availability. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Related: A Disney cruise vs. a visit to Disney World during the pandemic. Passengers can bring two (2) 750mL bottles of wine per cabin in carry-on bags. Health and wellbeing 5. You can, of course, unsubscribe at any time. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. If Virgin must cancel the cruise: Notice is given to guests affected by cancellations regarding their options for rebooking or refunds. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. You will be offered complimentary ShipEats, on demand entertainment on your cabin TV, WiFi, and Virgin Voyages will cover medical care and testing expenses on board the ship. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. If an Under-21 Adult is disembarked for a violation of this policy, the Responsible Adult will be disembarked as well. "From extensive cleaning measures, to a first-to-sea, high-tech air filtration system, the . As always, we recommend you purchase our Voyage Protection. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. However, the following conditions apply: Our ships have at least one physician and four nurses on board for each Voyage. But lets get down to the details of exactly what that will look like: Below you can find a detailed list of everything were doing to keep it clean and ship shape by: From keeping the ship fresh with optimal air flow to high-tech purification systems, were keeping it all flowing by: Our Crew members receive regular tests and health checks. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Find the right card for you. They will receive 75% if they cancel between 22 and 29 days out, and 50% between 15 and 21 days out. All assessed government or quasi-government taxes and fees are subject to change without notice at any time, and we reserve the right to add a surcharge for these taxes and fees whether you have a confirmed booking under deposit or have made a final payment. If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. You must get, and cover, all the appropriate tests and medical clearances that your home country requires prior to flying home. COVID-19 antigen testing prior to boarding. Check here before booking an award fare. Further, your vessel may not be able to immediately evacuate a Guest in an emergency situation due to the ships location relative to the nearest evacuation-capable platform. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Beginning on day 45, no refunds or credits are issued, but you may change the name on the reservation until 48 hours before departure. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. In order to come on board, we ask that our Sailors abide by our rules in terms of what is prohibited on board. Per Guest taxes and fees will be collected or refunded to the original credit card(s) on file if the taxes and fees on the new sailing date differ from the original. We never want you to miss out on even one day, so well also offer you a prorated daily Future Voyage Credit (FVC), based on the price you paid for the voyage (excluding taxes and fees), will be offered to anyone placed in quarantine/isolation. Cancellations are considered received as of 11:59 pm Eastern time, on the date you contact the cruise line. Click. Reservations may be booked directly by travel agents or tour operators using our FirstMates.com website. 1. Guests will be asked to access the Safety Brief via the Virgin Voyages mobile app or the in-cabin tablet once onboard the ship. Terminal details on the day of embarkation and disembarkation. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. Because of security regulations, Guests may not be allowed to enter the terminal prior to the scheduled embarkation time and may want to avoid waiting in potentially inclement weather as the waiting area outside and inside the terminal may be limited. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. Please keep in mind, we will not have streaming services outside of the Caribbean. Guests may consider self-identifying their disability where notice to the vessel crew would prevent misunderstanding of a Guests particular impairment or disability. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. And theres no communal food sharing food is only prepared when its ordered and delivered directly to you, When using our delivery food service on board, ShipEats, we have contactless drop-off and pick up, Leveraging our already-digital onboard experience to limit contact; The Band (for contactless payment), Service Chat (for assistance digitally), and our Virtual Queues (for getting in lines for onboard experiences without actually getting in physical lines). 2. Beyond that, it becomes non-refundable. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. Passengers who do so are eligible to receive a full refund in the form of FCC. Per person taxes and fees will be refunded to the credit card on file. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. From day 120 to day 46 prior to sailing, there is no refund, but you may reschedule your cruise to another sailing within one year of the original sailing date or opt for a certificate for future cruise credit. Within 60 in Economy. Terms apply to the offers listed on this page. Thats especially true if your sailing is several months away. The body cameras record interactions with Guests and crew to ensure the protection of our Guests, crew, and Security Team members. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Complete the Voyage Well acknowledgement in our Sailor App, 6. $200 Airline Fee Credit: Get up to $200 in statement credits per calendar year in baggage fees and more at one select qualifying airline. If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. You must rebook your sailing when you cancel, and it must be for a sailing (any ship, any date) departing by March 31, 2023. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. Notwithstanding, where permitted by law, by boarding our vessel, you grant us permissionto photograph, film and/or record you by any means. Within 120 in Premium. In some cases, the answer is yes. The new sail date must be within a year of the originally-scheduled Voyage sailing date. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. For Sailors who test positive for COVID-19 or refuse to quarantine. That said, we will not add a fuel surcharge should fuel prices rise. Richard Branson-backed Virgin Voyages on Thursday unveiled a list of anti-coronavirus measures it planned to implement when cruising resumes that included "rapid and effective COVID-19 testing for all sailors and crew prior to embarking." "Sailors" is the term that Virgin Voyages uses for . For your comfort and convenience, we recommend that Guests arrive at your selected arrival slot noted on your Voyage documents. Yes, I want to receive emails from Virgin Voyages. Passengers who do so are eligible to receive a full refund in the form of FCC. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. Complete the health-check form in our Sailor App, 2. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Virgin Voyages. Receive a Future Voyage Credit in the amount paid that can be applied to a new sailing up to 1 year after the original Voyage date. Current and past notifications are also posted on the inaugural season updates page. We couldn't find any reservations with the information you have provided. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. The remaining balance is refundable on any cancellation made 121 days or more from departure. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. For bookings made by Sept. 30, 2022, for sailings departing on or before Dec. 31, 2022, Holland America is granting passengers full refunds when they cancel for any reason at least 30 days prior to sailing. Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. Weve outlined a few recommendations about approaching travel to and from the ship the trains, planes, and automobiles in between.

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