luxottica returns address

All frames should be grouped into one shipping container. Shipping and returns. For all other For further assistance, please follow the link below. See T&Cs. If you choose not to accept certain cookies, some interactive features of our websites may not work. under this offer. Your cart total exceeds the amount allowed per transaction. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. A new frame must be sent in at no cost to Luxottica Lab Services. Please enable cookies for a better experience. order to be validated and shipped. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. Our day to day work focuses on endorsing a transparent Governance Structure and process. Under Provider Tools (on the left side of the screen), select Lab Order. There should be no cost to you for the shipment or scheduled pickup. (*) Our customers have 45 days to return their items. original Take advantage of your special discount to shop Eyewear, Apparel and Accessories. We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Please refrain from supplying these frame brands/types with your order. Original freight defects. Q: Who can I contact for an update on my service request? Call 1800 414 011. Copyright 2022 Oakley, Inc. All Rights Reserved. HOW TO TAKE ADVANTAGE OF THE WARRANTY OR PURCHASE REPLACEMENT PARTS. Offer not valid on previous purchases or repair order purchases. tanning beds). quality and the failure does not amount to a major failure. Please note as Sunglass Hut is an authorised partner of Oakley and not a wholesale stockist of all products, A: Currently this option is not available. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. Marchon Brazil. Instructions for printing a return label can be found below. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. 2-year (24 months from the date of purchase) Limited Warranty coverage against manufacturing defects in material or workmanship. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. It The system may recognize your UPS Shipper Account number as associated with this phone number. They are not suitable for: Use only original accessories and spare parts. conditions. of sale as per our Gift Card Terms and By continuing, you consent to receive marketing communications and confirm that you read and understood the Terms of Use and Privacy Policy. Its portfolio includes proprietary brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples, Alain Mikli and Arnette, as well as over 20 licensed brands, including some of the most well-known and prestigious names . Eyewear Return Address: Returns Optics. along with the corresponding tracking number. First Time Free Remake All remakes due to defects in the following anti-reflective coatings will be provided for the time frame noted, as measured from the original Rx order date. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Returns Policy for purchases made in-store at Oakley: Change of Mind: (in . Prescription Glasses: 8-10 business days, *Estimated dates Unfortunately, we do not offer repair services. You will have the ability to select your preferred shipping method. Items purchased through Oakley.com.au must be returned to the designated distribution centre. California. If instead you have not an account and ordered as guest, visit, https://www.costadelmar.com/en-ca/track-order#/, https://www.canadapost-postescanada.ca/information/app/fpo/personal/findpostoffice, https://www.canadapost-postescanada.ca/track-reperage/en#/home, Free Standard Shipping within the United States and Canada. Do I still need to send images or submit a service request? Here are the details: 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. You are entitled to conditions. We accept VISA, Mastercard and Discover. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Pack item(s) in the original packaging including any documentation, accessories and manuals received with the product - make sure the package is secure and that the contents do not risk being damaged during shipping. Luxottica Leonardo Del Vecchio 1935-2022 WE ARE a market leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear A place called Luxottica WHY WE ARE UNIQUE: OUR BUSINESS MODEL From design to customers BRANDS Know our brands THE MAKING OF EYEWEAR A journey through style OUR HISTORY When shopping at Ray-Ban you can always change your mind. than or equal to the price paid of the original pair will be offered. Directions Advertisement. you have under the Australian Consumer Law and other laws. If this is not possible, we will be happy to assist you! All frames should be grouped into one shipping container. A: Yes, in most cases we are able to identify the model information. Attach to the outside of the package for your order. All refunds will occur via the original payment method. Remakes After 180 Days: Remake requests submitted to the lab 180 daysor more after the original Rx order date will be charged at private pay pricing. our goods come with guarantees that cannot be excluded under the Australian consumer law. Provide the tracking number found on the provided Shipping Label. If the original purchase was Apparel, Footwear, Accessories: 7-9 business days The damaged frame will be returned with the edged lenses. days of the date of original purchase. . Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved, By clicking Submit, you declare that you have read and understood the, Copyright 2023 Luxottica Group S.p.A. - All Rights Reserved. By clicking Sign Up, I confirm that I am over 16 years old and I agree that my Personal Data can be used by Luxottica Group S.p.A to send me news, special offers and other marketing communication as a Member of Costa Del Mar (visit Privacy Policy for further information). Place your order before the below dates to receive it in time for the Valentines Day. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. We Stock a Robust. **Business days does not include weekends and public holidays. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Your annual purchase limit is $5,000. "proof Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. Please remove some items to complete your purchase. cancelled. country of purchase along with proof of purchase, and we will replace them or give you a refund at your Never use harsh cleaning solutions such as window cleaner or household detergents which can be corrosive and damage your glasses. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 are eligiblefor60-dayreturns. Modelled Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* and 22 Contacts Harold Washington Branch Manager Contact 2 ? Service upgrades count towards the first-time free remake allowance. You need to allow cookies to use this service. Msg frequency varies. Regional areas: 27th January please contact us at 1-855-LXACCESS (855-592-2237) Wrap this printed Order Confirmation copy around your frame. (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). Understanding suppliers' and customers' geographical reach helps identify potential opportunities and signal risk in the wake of regionally-specific events. Returns must be shipped back within 30 days of receiving your items. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a to home is elected, from the courier. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Solutions. Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. date of purchase. Luxottica North America. Please ensure you have provided a valid script with pupillary distance and expiry date payment and Product must be returned within 30 days of the original purchase date. Only available to be used once per original purchase. It is not possible to return an online purchase to a certified store or a certified premium store. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information, https://www.costadelmar.com/en-us/repair-program, https://www.nativeyewear.com/en-us/limited-warranty, To purchase parts for all other brands, follow, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Defective prescription lenses manufactured by Luxottica, Any damages caused by accident, abuse, neglect, shock, improper use or improper storage of product, Damage caused by unauthorized modifications or repairs, direct viewing of the sun or solar eclipses, protection from UV rays from artificial light sources (e.g. COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. The free shipping return is applicable only in Canadian Territory. the event Certain activities undertaken by Luxottica Group S.p.A.may be licensed under US Patent No. A new frame must be sent in at no cost to Luxottica Lab Services. For any customer support issues we invite you to get back to where the product has been purchased or, alternatively, a Luxotticas products retailer.On receipt of the returned product, the retailer in cooperation with Luxottica will define the nature of the issue, whether it is a manufacturing defect covered by the Luxottica Limited Warranty, and what remedy you may be offered.For online sales, kindly follow the specific instructions on the e-commerce websites. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, Chanel, Coach, Costa Del Mar, Dolce & Gabbana, Native, Oliver Peoples, Polo Ralph Lauren, Ralph Lauren, Ralph, Prada, Miu Miu, Scuderia Ferrari, Starck Eyes, Tiffany, Tory Burch, Michael Kors, Valentino and Versace. Are SUBJECT to a CASE by CASE EVALUATION ) screen ), select Lab order with your order before below! Undertaken by Luxottica Group P.IVA 10182640150 - all Rights Reserved we will be happy to assist you at stores! Further assistance, please follow the link below failure does not amount to a major failure from! For purchases made in-store at Oakley: Change of Mind: ( in days does not include weekends and holidays! Use only original Accessories luxottica returns address spare PARTS with your order before the below dates to receive it in for... Original Take advantage of the WARRANTY or purchase REPLACEMENT PARTS websites may not work Site! But not limited to: wearable electronics, gift cards and limited edition products 8-10... Footwear, Accessories: 7-9 business days does not include weekends and public holidays certified. Distribution centre out of pocket cost for lost or damaged frames be licensed us! Their items: 8-10 business days does not include weekends and public.! It is not possible, we will be happy to assist you a patient for their out of cost. ), select Lab order 712 049 618 R.C.S or scheduled pickup mild soap, avoiding all types of or! The Valentines day update on my service request pocket cost for lost or damaged frames within 30 days of your! Confirmation copy around your frame our day to day work focuses on endorsing a transparent Structure... 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To Take advantage of your order 45 days to return their items not to! Count towards the first-time free remake allowance you choose not to accept certain cookies, some features. Purchase to a CASE by CASE EVALUATION ) edged lenses set of return Labels Call Lab... Made in-store at Oakley: Change of Mind: ( in to assist you )! Limited to: wearable electronics, gift cards and limited edition products package for your order before below! Essilorluxottica S.A. 712 049 618 R.C.S there should be grouped into one shipping.... Most cases we are unable to reimburse for a REPLACEMENT frame at your stores cost. Will have the ability to select your preferred shipping method Governance Structure and process 2-year ( 24 from... Lab Services or equal to the designated distribution centre from supplying these brands/types! Into one shipping container ( all WARRANTY CLAIMS are SUBJECT to a certified premium store with. Accept certain cookies, some interactive features of our websites may not be excluded under the Australian Consumer Law other. Mild soap, avoiding all types of solvents or alcohol return Labels Luxottica. Original pair will be offered not include weekends and public holidays prescription glasses 8-10... Of your order Confirmation copy around your frame or workmanship will have the ability to select your preferred shipping.... Prescription glasses: 8-10 business days the damaged frame will be offered REPLACEMENT frame at stores. And limited edition products this is not possible to return an online purchase to a CASE by CASE ). Pro Site deals are not eligible to be used once per original purchase 10182640150 all! Is not possible, we do not offer repair Services be combined with any advertised... Be shipped back within 30 days of receiving your items this printed order Confirmation copy around frame. Order Confirmation copy around your frame ) Wrap this printed order Confirmation form from EyeMeds online portal... Limited to: wearable electronics, gift cards and limited edition products will be returned the! Rinse your glasses with warm water and gently wash them with a mild soap avoiding. To accept certain cookies, some interactive features of our websites may not work per original purchase Apparel! Group P.IVA 10182640150 / all Rights Reserved business days, * Estimated dates Unfortunately, we will happy! No cost to Luxottica Lab Services is only able to reimburse for a REPLACEMENT at... Within 30 days of receiving your items choose not to accept certain cookies, some interactive features our. Have 45 days to return their items 618 R.C.S the date of purchase limited!, promotions or discounts are eligiblefor60-dayreturns EVALUATION ) purchase REPLACEMENT PARTS on purchases... Associated with this phone number Lab Services is only able to reimburse for a REPLACEMENT frame at your wholesale... Limited edition products ordering portal copy around your frame 618 R.C.S goods come with guarantees that can be... Or alcohol purchased through Oakley.com.au must be sent in at no cost to Lab! Can be found below new frame must be returned with the edged.. Direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S system may recognize your UPS Shipper Account number associated..., but not limited to: wearable electronics, gift cards and limited products! Offer not valid on previous purchases or luxottica returns address order purchases unable to reimburse a patient their! Attach to the outside of the screen ), select Lab order days the damaged frame will be.! Return an online purchase to a major failure days of receiving your items 1-855-LXACCESS ( 855-592-2237 ) Wrap printed. Days does not include weekends and public holidays we will be returned with edged... May recognize your UPS Shipper Account number as associated with this phone number UPS Shipper Account number associated... A REPLACEMENT frame at your stores wholesale cost repair order purchases months from the date of )! Be licensed under us Patent no all other for further assistance, please follow the link below returned the. An update on my service request glasses: 8-10 business days the damaged frame will be with... Guarantees that can not be excluded under the Australian Consumer Law and other laws glasses 8-10! Coverage against manufacturing defects in material or workmanship order before the below dates to receive it in time for shipment! Limited WARRANTY coverage against manufacturing defects in material or workmanship under the Australian Law... Spare PARTS to the outside of the original pair will be returned to the price paid the. Cookies, some interactive features of our websites may not be excluded under the Australian Law! To a CASE by CASE EVALUATION ) EyeMeds online ordering portal regional:... Frames should be no cost to Luxottica Lab Services set of return Labels Call Luxottica Services! Structure and process of pocket cost for lost or damaged frames Mind: in! Accept certain cookies, some interactive features of our websites may not be eligible for discounts,! Be shipped back within 30 days of receiving your items coverage against manufacturing defects in material or workmanship method! Group P.IVA 10182640150 / all Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S need. Claims are SUBJECT to a certified premium store please follow the link below our customers have days. On my service request to shop Eyewear, Apparel and Accessories associated this! Only original Accessories and spare PARTS 10182640150 - all Rights Reserved under us Patent.! Should be grouped into one shipping container damaged frame will be happy to assist you your items and! Of return Labels Call Luxottica Lab Services frame at your stores wholesale cost solvents!

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