:). We purchased a rocker recliner in 2015 at a substantial price and the leather covering on it has developed terrible discoloration and tears. If the item is "stain resistant", why do I have to remove a bunch of stains when it is delivered? $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. Their leather furniture is uncomfortable, we ended up selling it at a consignment store. In-Home Design. Some things I could only find for sale online, and of course we would want to try them out first. Very informative..and about Lane furniture too! We'll never order from La-Z-Boy again. The tables at this store were priced at least 40% higher than those I viewed in Arizona and the staff here was horrible. He said no Im sorry . I get the supply chain issues, I don't get the lack of information/status that they are able to provide. Although they try to push their spray-guard protection pretty hard, I declined this option. Can never go wrong with La-z-boy! The manufacture was outsourced to a foreign country and the upholstery job was inconsistent and poorly done; not up to laz-e-boy standards. Furniture delived on time, and everything great. They then relied on their name to coast for a long time and they cut corners. They were already having a huge sale, and we needed to furnish or new apartment. The best part about La-Z-Boy furniture is the comfort factor. loribee and frazoo, thanks for taking the time to reply. I fully intended to be available to accept delivery, but The evening of the 24th I had heard nothing about the new delivery window, so I called to enquire. We've "never" owned a reclining sofa before. we bought a lay z boy electric couch and love seat three years ago. We chose the latter and glad we did. She will really help you find exactly what you are looking for, she is great to work with, very honest, and we appreciated the care she gave us throughout our time there. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. I was greeted by Minh, the store manager. We were glad to get the demonstrator delivered, but sad they wouldn't discount a used one. She felt like my long lost military academy teacher (I never went to a military academy). There were several quality pieces in the store. I have a Flex Steel recliner from the mid-1980s. Thank you, Linda! He loves his older model Lazyboy leather recliner, which reclines nearly flat, and probably will never replace it. We are very happy with the customer service and will be back. If you need comfortable things, go here and ask for Doug. They seem helpless. Really disappointed with the quality of the leather but much more disappeared in the company. Bought my last one from this showroom. I'll more than likely be asleep within minutes of sitting down but technically I'll still be sitting. The salesman stated he used to work at the La-Z-Boy store! My wife was told to call the parts support team, the product support team, and the service center. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Product availability may vary. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. I want to inform others if they are thinking about furniture from this company that it is not what they are paying for! When I want to put the recliner back in the upright position, I have to get out of the chair and push on the back of the recliner. Joe was a big help. I sent pictures of both sets of furniture with mywritten issues. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Took eight weeks to make and be delivered. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. So, although La-Z-boy does service their products, it isn't a reliable service if concerns aren't addressed adequately, and resolutions aren't offered. We had a lot of questions. I was told that they would call around 5pm for next-day delivery. Model Fortune Laztime Full Recline. When it was delivered 2 days later, it was stained, dirty and covered in white blotches. The store was clean and organized. The warranty company denied the claim because the issue isn't due to an accident. Many options available. Cut cost.I get it.Make it last. From sectionals to mattresses, Bassett Furniture and La-Z-Boy have a wide selection of home goods. The staff exerted NO pressure, just provide knowledgeable information when needed. They really take the work out of the experience! No exaggeration: it was the perfect sales experience thanks to her. I would never buy a Lzee boy product again. I am very cost effective and feel that the cost is minimal when divided by the number of years it will hold up. Hours on hold trying to get this fixed. Thank goodness for competition. Luckely the dealer that I bought it from came and got it and removed all staples and glued and screwed it together. They are from 2005 and still look new. Just have heard that they are not as good as they use to be? Ask what the repair check charge is if you are experiencing a problem. The cushioning has all but disappeared in less than a year and you only feel the frame when sitting down. Practical due to the many available retailers. I didn't think so much about it at the time, but I wish I had. At two years I had finally had enough and contacted a store manager who was not only rude but had no time for me and when I asked him to please sit down and just hear my story he did it for about 45 seconds and then jumped up and said "let me get you a phone number I can't help you". Had to request it be delivered. They have the same model we ordered sitting on their showroom floor but won't give us that in lieu of waiting for some undefined amount of time. Just wished more actual products on premise hope items ordered are just as view in catalog and viewer!! We are 55-60 age range . I just want this out of my house and in the trash. Once received I was to call for service. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. Between the both of them we felt enlightened and very happy with our purchase. A family member needed a new recliner, so we set out to see what La-Z-Boy had to offer. Linda brought the order to sign. Our friends who ordered same time from Tyners have been sitting on their furniture for months. We recently went back & ordered an upholstered bed from the dining & bedroom store next door. Over 30 years we have purchased many pieces of furniture from Lazyboy and never had a problem. I've figured out that reviews are mostly a complaint forum for people who are complainers by nature most people don't take the time to leave a review if they're happy with a business.. My mother taught me "If you can't say something nice, don't say anything at all" or maybe that was thumper from Bambi this is a good place! Purchased a cocktail table and end tables on 9/19/2021 and still awaiting delivery 1.4 months later. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. I then complained that if the policy didnt go into effect until December 2022, why wasnt my order honored under the old policy of what a wall-hugger should have been, or why wasnt I contacted to be given a choice to cancel my order? After five days of multiple calls to try to determine what went wrong with our order without a response from our salesperson, we finally had to return to the store in-person to get answers. The warranty is a scam. Checked with furniture store who said we had to pay to get it restuffed. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. Found a decent looking couch and loveseat at La-Z-Boy that was very comfortable. I actually found the sectional on Amazon (Walmart and Sears, too) as well with the Signature by Ashley name. My salesperson Frank Zavaleta was very helpful and knowledgeable on the furniture and decor definitely recommend this place. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. Crazy huh? Our Lazy Boy died, and we just purchased a Smith Bros Recliner, made in Indiana,kiln dried lumber, and 8 way hand tied springs. So stay away from them - not worth the time. Four months ago, I ordered a couch, a recliner, and a side chair from La-Z-Boy. At 6 weeks, I was told that they had been shipped and would arrive at their warehouse in about 12 days. We purchased from La Z Boy because the furniture is made in the USA. Image source La-Z-Boy. The whole thing is a messy but smells brand new. I gave them the full list of issues that I was having with the chair and asked them to please consider making it right. Found out the extended warranty was only for fabric. We loved the location. Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. Adjust the legrest with a convenient side-mounted handle. I see lots of negative reviews but our experience was nothing but top rate! Lazy Boy (La-Z-Boy) is one of America's most popular furniture brands. It's attractive, comfortable, and a great value. Patty sent us home with fabric swatches while the factory built our items and the items arrived as promised. I just purchased a Lane. I brought it back to the location and they stated there was only a 1-year warranty on the "fabric" which they called "renew". Extremely comfortable! So we called Lazy Boy and asked if they still had a side table that we could purchase. I now have my very own electric chair. Like all things you read on the Internet, understand there is no better judge than yourself. I also learned that they had misspelled my name and contact phone number, which we corrected. Also purchased a 5 year leather protection warranty. Then just the other day another loud pop and this time the chair nearly turned over. Lots of fabric choices, made in the USA. We had to ask for our paperwork numerous times as the representative kept changing parts of the order and asking for our paperwork back. :-). Overall, shoppers are happy with their La-Z-Boy recliners, especially with all of the customization options. He didn't hover at all. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. Banks will reverse a charge while negotiation is ongoing with a merchant, however, they can (and do) change their minds. The service person noted the defect immediately. Greeted by a salesperson, he was more concerned that a bad review would affect his livelihood than helping us with the poor service we had received. We didn't have anything jump out at us and we were being shadowed the entire time we were in the store, not a relaxing experience when you are being infused with information about every piece we looked at or sat on. In this case not so with La-Z-Boy. We are now waiting to their reorder. The first was for two reclining chairs, and within months the cushioning had noticeably flattened with only light usage. SHAME ON THEM! So I came home and called the number he gave me and they were not interested in hearing from me either. The quality is terrible. I wish I could send it back and start over. The Noletta's genuine-leather recliner construction is beautiful but also expensive, making it one of the more costly recliners one can buy. We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. Went the whole nine yards had the decorator Natasha come out, picked some really great pieces. That was June 8th, 2020. 10% off only. We ended up returning later that day to purchase the chair, The process was fast/pleasant and I can't wait to sit in my new chair! During President's Day La-Z-Boy ran an ad on national TV about special discounts and picking up and disposing the old chair at NO CHARGE. Furniture took about 2.5 months to arrive, which was a bit longer than I expected, but not really a big deal. Unfortunately, they didn't have one in stock, & couldn't get a new one for months. When they were purchased, the salesperson led me to believe they would be ready in about 4 months and assured me that she would continue to track them. Some of the links on this page are affiliate links, which means we may receive a small commission if purchases are made through those links. were all good too but the real credit for this review has to go to Patty, so please ask for her if you go there. There was a small flaw in it but they took it back no problem to redo. Lazyboy claims they don't make the model anymore for safety reasonsthey say the chairs would tip too easily. It was noted at delivery and a technician came out and fixed it. The section was returned, fixed, then delivered again. They're fine for one person, but feel poofy and cramped if shared with someone else. They convinced us of Lazyboys famous good name Leather reclinervoering terrible quality and no assistance for repair from the company, Worst piece of furniture I have ever purchased. Needless to say I was a little more than disappointed by that response. Our recliner is part leather and it is looking very bad. It uses a durable laminated hardwood frame and semi-firm foam and poly fiber cushions that provide support while still allowing you to sink in comfortably. I know the furniture is expensive, but very good quality. We've sent pictures, videos, detailed correspondence and FINALLY someone at corporate escalations offered us.. $250 to keep the product as is. Tomi Webber was great . Apparently there was so much trouble with the style she bought that they discontinued them. It was easy and quick! Patty Stratton helped us, and let me tell you this woman is what every sales representative anywhere selling anything should be The product, quality, price, etc. My couch is less than 6 months old and is totally broken. For any guys over 250lbs, avoid these chairs because the extended warranty is not worth the paper it's printed on, it will be months of waiting for the parts to be ordered, and they will use your weight as an excuse to not replace the chair. After looking at many furniture stores, the quality does not compare. I paid top dollar for this sofa, quality is poor and customer service is worse. One advantage if your hubby is tall. We ordered a Talladega power wall-hugger recliner chair on 10/26/2022 at the LA Z BOY furniture outlet in Sterling Hts., Michigan. Okay so who am I kidding. Hi Search other brand recliner on google who published popular brand recliner. A new section of the sofa was ordered and shipped to my home. Ever!!! He was very gracious and provided great service. I've owned a recliner from them for years and have enjoyed it. I later returned with my wife who decided to price out a couch as well. Called for service in Jan. Its now end of March and they still arent here. Our new leather sofa was assembled improperly resulting in the arm of the sofa falling off. The sofa was delayed 6 weeks from original date of several months, acceptable with the pandemic but just another issue. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. However, whenHe came down to totals, there was no negotiating the final price. We bought a Flexsteel recliner, a reclining sofa, and a reclining love seat for our basement TV area. Oh by the way, the delivery guys from san jose were friendly. We bought our 3rd set of furniture 2 years ago and it is so uncomfortable we have to use pillows just to sit up straight. We took the extended warranty on the couch. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. On November 1, 2021 we purchased a lounger and fully paid for purchase. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. New Year's 2023 Updates: La-Z-Boy reports quick delivery for in-stock items with custom upholstery experiencing some delays. We were told that LA Z BOY made a corporate change in December 2022 without telling their outlet stores or any customers that they were no longer going to make a power (?) The price was fair, in line with the competition or a little better, based on our research. He was able to get under the showroom chair and plug in my remote, then get under the footrest to get the number I needed to order a new remote. 3. My oldest LaZBoy is nineteen years old and still rocking. I have no doubt that they'll last me a very long time - which is what I'm wanting. Walked into this store, had several options ready to go, made the purchase, loaded it up. I bought a Laz-Boy leather recliner two years ago. Some of the parts are welded together but the welds were substandard. I have left messages with the company only to be told "Please private message us with your email so that we can speak with you privately about this." I hope you find something that helps him sleep at night. If you compare it with Flexsteel furniture of a similar variety, model, upholstery, and size, they may be priced nearly in the same manner. Google away and you'll find lots of them. Best furniture buying experience! Michael Dawson had so much patience with us! I went in and an older woman helped me. Two things for potential customers. The furniture is like no other. We've never been emailed back. Couple mos ago the arm broke off with normal use. I recommend this store,the manager Hana Haleem,give us a very nice service,polite and realy profesional,thank you very much!!!! Great service. We got our recliner today, Randy and Jeremy delivered it and set up the chair. I don't recommend Lazy boy furniture because of this. Thank you Linda! We have another person coming in 1.5 months but I ready to drop off the couch at the store. What's another 100 bucks worth of quality naturals? The sales rep hadn't received my messages. Patty is the kind of salesperson any store should have. The classic recliner is ideal - big and comfortable with its own footrest. We have both Lazyboy and Laneboth are grand and my hubby is able to sleep in both.Good luck to your husband. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. I had voice mail they would ship parts after I pay the $13 shipping charge. I agree that Ashley is a large player in the furniture market, but both La-z-boy and England manufactures pieces in East TN. BTW, my recliner is a Barcalounger and I tried all the other brands mentioned above before choosing it. Its now 15 weeks and we get delivery date Dec. 23. He asked if i bought a warranty and i said no. Production may have been expedited, but delivery certainly was not! So I guess my only options are to live with this major inconvenience or to sell them and get recliners that actually recline. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. We have also looked at/considered the Tempurpedic mattress/bed with adjustable headboard and footboard, but just too $$$. Do not order if you expect to get a timely order. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. Locking Three-Position Footrest. in the last 15 or so years they worked on quality but they are by no means what they used to be. Since we are on the west coast they only offer product support via a subcontractor. the man in customer service would not look at the defective board because the warranty was over. It still works perfectly though it needs recovering. She instructed me about all the makes and models and sold me a chair. Treated us like our sale mattered. Thus, you can purchase at any lazy boy furniture near me. Your customer service was condescending and arrogant to say the least and was completely unconcerned about the problem that I was having. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. Ashley Furniture tends to have more traditional, contemporary, and kid-friendly options, while La-Z-Boy leans more toward mid-century modern, family-friendly, and casual options. Owners and cousins, Edwin J. Shoemaker and Edward M. Knabusch designed the reclining wood-slat chair, and it launched the La-Z-Boy brand. One of the reasons why La-Z-Boy furniture is so expensive is because they have a high-end distribution system that always ensures products get to customers faster! Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. Very impressed with customer service today! We have a recliner that we have been calling them off and on for a year. Part of the contract states if you pick up the chair and AVOID the delivery charge of $99.00 and something happens to the chair-you have to return it to the store. If they really cared they would resolve the long wait times. 15 Best Furniture Brands of (2023): Distinguish Style for Your Home, Top furniture brands to bring your project to a new level of comfort and luxury. Very helpful and triple checked measurements. La-Z Boy calls this the Matinee Recliner, and it makes for a perfect home theatre seat. I highly recommend Flexsteel. I do not sit on it that much as most office chairs, probably once every other day for about an hour. THEY DO NOT HONOR THEIR WARRANTY ON WORKMANSHIP AND THEIRPARENT COMPANY (LA Z BOY) SUPPORTS THEM IN THIS. I figured that if my previous couch was able to survive for 12 years without so much as a stain or puncture, I'm pretty sure I'll be fine without it. first bladder mattress with a 5 year warranty lasted a year before the baffles failed. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. The leather has peeled away from the fabric backing in all wear places. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. Best ever if you need to sleep sitting up. I have a Bradington Young recliner that I got in 1987. I opted to pick up my chair at the store, didn't want to pay $80 for delivery. Thanks for posting the pic. We still prefer Lazyboy. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. This is not one of them. Having no way to dispose of the 3 damaged chairbacks in large boxes, we were told by the escalation specialist to contact the distribution center and they'd arrange to pick up the 3 large boxes with the old chairbacks. Rocks and reclines for total comfort. In my view, I spent 6K on a couch and chair- they should fill this out and schedule it. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. We spent a good amount of money that day and from the start there were issues. We have had a Lay-z-boy sofa on order since October 2020 with no delivery.

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