If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. The buyer had one negative as a Seller. Ah, ok. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I just worry about package theft and stuff. and our I feel somewhat relieved now that you've (unfortunately) been in the same boat. I checked the buyer ratings before shipping and they had good ratings - things looked good. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Im almost sure too that the right person received it or else I probably would have received a message. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I insured the package at full value. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Internet was a no go.I am at the Post Office to see whats up. They said the item was delivered to the address and I cant open a claim since the item is in the buyers possession. But it appears as if everything is in order now. 'In honor of imnotlegolas for starting this subreddit. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Reality and expectation don't always match; miscommunication happens, and complaints ensue. The good news is that eventually you will be paid out either way. Create an account to follow your favorite communities and start taking part in conversations. Is this a scam? Create an account to follow your favorite communities and start taking part in conversations. The sale was almost $200. 'In honor of imnotlegolas for starting this subreddit. I have the tracking number though, and it says the package was . -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I ordered an iPad through Mercari and the seller offered free shipping. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. Had this happen a few weeks ago. To keep you safe, we ask that all transactions take place in the app. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Items that are not claimed within 10 days will be destroyed. I contacted the seller and they insisted I wait a few days. Not likely. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. This a-hole was trying to scam me. I was also charged the incorrect amount of money. For more information, please see our Click to reveal New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. 1. Checked everywhere and there was no delivery. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. thanks ! Very likely to be actually delivered today and will update in tracking. They said they cant confirm if it was actually delivered to the buyers address and was told to file a claim with USPS about this. Verify the shipping address on your order confirmation. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. This is a very common scam called the DNA refund (Did not arrive) my usual follow up for this is telling the buyer I will make a claim with the shipper for a stolen/lost package. Any advice is greatly appreciated. My buyer claims they didn't revive a package UPS says was delivered. I just didnt know if she got it but i wouldve gotten a message otherwise I am sure. Show more Is Mercari Legitimate? Please contact me back after you talk to your local USPS". . . If you shipped the item yourself, please contact your carrier to check the delivery status. I really feel this could be a scam. In some cases packages say delivered while they are still in transit. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. Internet was a no go.I am at the Post Office to see whats up. New to mercari love the community already. Weve got you covered. I've had 2 sales on Mercari and both were purchased by scammers. If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Looking for other sellers who have experienced similar situations. Buyer claims they did not receive the package. thanks. The title says it all. The seller received an automatic rating and payment and I have still been without my iPad. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I sell designer bags for about $300-1000. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Hoping for a happy ending to this problem. I have the tracking number though, and it says the package was delivered. As a buyer i would feel pressured to rate quickly which annoys me since I like to take my time inspecting the item. Anyone have any advice has to what to do? Always do this as the seller. Press question mark to learn the rest of the keyboard shortcuts. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. The order has a "pending" delivery status and has not been rated by the buyer For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier Privacy Policy. Had this happen to me as a buyer! Michelle Wilson - November 8, 2021. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? this is a question and various opinions are valid and necessary. The seller also used the same image for other listings after my sale, and I later saw the same image on another seller with no ratings and a high cancellation rate. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. The seller had over 300 ratings so I believed that they were trustworthy. I wouldnt . If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I was really worried about this situation. I contacted customer support and told them it was delivered. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. Annoyed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. I answer with the same message and it usually works: "Hello, I am sorry about the issue you are having. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. If your tracking information shows your package was delivered but it's missing, ask the buyer to: Verify the shipping address on your order confirmation. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Jeeze. This website is using a security service to protect itself from online attacks. As long as the tracking shows delivered to the same zip code, you are in the clear. Date: September 24, 2021 08:21AM The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Option 1. Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Their customer service does not help sellers. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. Buyer supposed . Tracking shows delivered. The tracking number says delivered on my end. New comments cannot be posted and votes cannot be cast. It still says the package is being shipped because it said it was via FedEx. Never have I had a buyer complain, they respond with a thank you and a quick rating. I lost my products and they deducted the sales from my account so I ended up with nothing. Thank again for your purchase ". Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. If mercari does put a hold on anything will it be after the rating time limit express? I would personally be a bit annoyed. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. 2. While I've searched the sub I was still curious. If your buyer claims that an item you sent hasn't arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. My buyer claims they didn't revive a package UPS says was delivered. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. As a buyer I would be fine with that. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. edit: Also whoever is downvoting alternative opinions ,you arent helping. The title says it all. 178.62.122.70 Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. If an item received is not as described in the listing, the buyer may request a full refund within 3 days of receipt of the item. Mercari takes about 2 days to respond. Not happy. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. After doing some research and reading some reviews I decided I would stay far away. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. The third arrived a few days after the window closed). yes I definitely wont. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Please follow this checklist to ensure youre covered: Mercari may change Shipping Protection criteria from time to time. I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Sold a $50 sweater and the same day its suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. On hold with USPS now to see what they have to say. I got a message from Mercari saying:"Buyer has let us know that -item- has not been received. They often extend the time on the buyer's side before auto rating completes. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. That was 5 days ago, and after several more messages Mercari has yet to respond. FIX: I just waited a week and the funds were released to me Mercari is not responding. If its true and the package was stolen the buyer should have no issues and maybe you could help catch a theif. This happens sometimes, it gets marked delivered a day or so before. Thanks for the tip! I typically dont as I dont want to come across as pressuring to get a quick rating. Mercari is not as "buyer friendly" as eBay. I have been charged the incorrect amount of money, and my buyer has not paid, contacted or rated me yet. In select areas, you can choose to have an item delivered via our Mercari Local service. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Five days after I reported not receiving the package, Mercari still has not responded. A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. That's shitty the buyer seems genuine so I'd hate for this to be the case. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Thats scary and awful. Your IP: Please check the tracking information to confirm if a delivery . Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. Update: the buyer informed me today that the package arrived. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Create an account to follow your favorite communities and start taking part in conversations. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. ', Press J to jump to the feed. I have this happen all the time. I shipped out a piece of jewelry. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. Performance & security by Cloudflare. New to mercari love the community already. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". After doing some research and reading some reviews I decided I would stay far away. Press question mark to learn the rest of the keyboard shortcuts. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. Press question mark to learn the rest of the keyboard shortcuts. Package was delivered yesterday. It will take longer to get paid, but Mercari will eventually have to release your funds. Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. **However, I was never given my payment. Cookie Notice The end result is usually requesting for a refund or getting an exchange. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I contacted Mercari multiple times, nothing got put on hold. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. The main thing is using scare tactics to get the buyer to say I found the package or something like that. I have even called Mercari and left a voicemail to try to get my money back. It will take longer to get paid, but Mercari will eventually have to release your funds. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Press J to jump to the feed. Cloudflare Ray ID: 7a16556a0c7c770d Buyers are encouraged to negotiate, so they won't necessarily just walk away if they don't like your price.

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